karrit Posted January 9 Posted January 9 So from start to finish the Chat took an hour. Three minutes with the chatbot, 20 minutes waiting for a human. Then pauses in responses from the human lasting anywhere between 5 & 10 minutes. Still no resolution. Was told if the parts don't ship in the coming weeks I can contact them again to cancel the order. Two orders placed after this one have been shipped but they still can't seem to do anything to move this one along. Oh and at the end she gifted me with "insider points to use at my discretion". Told her I didn't want the order cancelled. At this rate I'll be lucky to get the parts for next Christmas. My Crocs are still tailless and the gorilla bodies that are on the way are armless until I get this order. Quote
RichardGoring Posted January 10 Posted January 10 That sucks, sorry! It took a while for me to get connected to, but once I was, it was resolved very quickly. Sorry that wasn't the same for you. Hopefully they'll ship everything soon and we all have completed gorillas and crocs! Quote
Roebuck Posted January 10 Posted January 10 16 hours ago, karrit said: The stock has always varied depending on where it comes from. The only thing that's different right now is that North America is currently restricted to purchasing what is currently warehoused in Illinois as best sellers while the rest of the world has access to all parts currently listed on PAB unless they are out of stock. So currently we have a pool of under 5000 parts available while the rest of the world has access to at least 3 times that. The parts that was not already moved before standard closed down have been out of stock, but seems like some of them are starting to show up. We only have standard parts now it seems: they moved almost everything to bestseller closed down standard for the holidays and seems like they renamed bestseller as LEGO® Pick a Brick Quote
vizzitor Posted January 10 Posted January 10 I had something odd just appear today in my list of orders on the Lego site. There's a new order dated yesterday that I didn't place for zero Euros but with all the Standard items from my order on the 1st of October. I already received the Bestseller items so maybe this is how they are dealing with the missing PAB orders from the factory changeover time? I have a couple of other orders that I've gotten the Bestseller pieces but not the Standard, and one with neither. There doesn't seem to be any sign of new orders with the items from those yet. Quote
jonwil Posted January 15 Posted January 15 My standard order (not a very big one since most of the parts in my order were bestseller) from late October has apparently shipped as of a week or so ago and is now on its way to me here in Australia. Quote
karrit Posted January 15 Posted January 15 Looks like my October 9th standard order is finally being shipped since the status has been changed to shipped. No charge to credit card yet or actual shipping notification. Now just the three orders from November left to be shipped. Quote
Clone OPatra Posted January 16 Posted January 16 Me too - my October 9th order has changed to Shipped, but nothing in email. Quote
RichardGoring Posted January 24 Posted January 24 Well, joy of joys my October 14 order arrived! I have two left-hand gorilla arms. The gorillas and their other arms are in another order that is yet to be shipped, but it's progress. Someone on Reddit posted that a LEGO customer service rep said Bricks and Pieces standard should be reopening in early February (not January). So while it's a bit more delayed, it hopefully won't be long to wait. The US factory opening has been delayed too, I saw, so we probably won't get the full catalogue available as Bestseller in the US for a while. Quote
Capybara554321 Posted January 24 Posted January 24 Glad to hear there is some movement. Maybe I'll get my oct31st order in the next 2 weeks. Quote
karrit Posted January 24 Posted January 24 I finally got my Oct. 9 order on Wednesday. Haven't had a chance to open it yet but between this & the order from Oct. 29 that I already received I should have two complete gorillas and tails for my crocodiles. Just my 3 November orders to wait on now. Quote
Bugbot20082 Posted January 25 Posted January 25 (edited) Removed comment Edited January 26 by Bugbot20082 Quote
Black Falcon Posted January 26 Posted January 26 13 hours ago, Bugbot20082 said: If people are interested I can make a castle floor plan for the entire complex, could serve as a guide for anyone’s MOC’s? It would be based on modular 8x8, 8x16, 16x16 plates as used on the 2018-2023 systems. Sorry, but I don´t quite follow. What castle complex are you talking about? Hogwarts? Quote
Bugbot20082 Posted January 26 Posted January 26 8 hours ago, Black Falcon said: Sorry, but I don´t quite follow. What castle complex are you talking about? Hogwarts? Ah whoops sorry wrong thread! Quote
Clone OPatra Posted January 28 Posted January 28 New pieces have just dropped, and wow, those Wicked and Wednesday hairpiece prices are uniquely terrible. I've never seen hairpiece prices this bad before. No thanks. Quote
RichardGoring Posted January 28 Posted January 28 1 hour ago, Clone OPatra said: New pieces have just dropped, and wow, those Wicked and Wednesday hairpiece prices are uniquely terrible. I've never seen hairpiece prices this bad before. No thanks. OMG! I looked through and thought the first couple were expensive at $2.25 for 6512662 and $2.40 for 6512663, and then I kept scrolling and found 6508904 for $3.83 and Wednesday's 6492552 for $5.49! The mind boggles! Quote
MKJoshA Posted January 28 Posted January 28 I skipped the $5 pigtails, but I ordered one of each of the others. I'm probably crazy, but I did it. Still no Ocarina in stock for me. Quote
RichardGoring Posted January 29 Posted January 29 7 hours ago, MKJoshA said: I skipped the $5 pigtails, but I ordered one of each of the others. I'm probably crazy, but I did it. Still no Ocarina in stock for me. Yup. Certified crazy. Hope you enjoy them! I wonder whether these are priced with inflation taken into account. By the time they actually get shipped, it might be a reasonable price... Quote
Pchan1983 Posted January 30 Posted January 30 Order delayed for so long that I needed to update payment method, and funny the customer rep was telling she doesn't know who made the decision to not close the service during the move and holidays and ended up having a long backlog of order piled up. Looks like will be another month or two wait for now (OCT and NOV orders) and now I tempted to order those new hair pieces!!!! Quote
MAB Posted January 30 Posted January 30 With hairpieces like those I tend to wait now. There is a good chance that they will do a cheap polybag or comic gift with them in, and if they do there will be loads on BL. Quote
Murdoch17 Posted January 31 Posted January 31 (edited) My November 28th order still hasn't shipped. I was told a week ago today it would probably be shipping 'next week', (the one which has just ended), which turned out to not be the case. I'm gonna contact then again next Monday as they said if it doesn't ship by 1/31/25 to try emailing again. These are the last parts I need for a project that needs to be completed before February 22nd. I seriously doubt that it will be here by then, but we will see! In other news, my January 30th Bestseller order shipped today, less than 24 hours after I placed it. Also, @Pchan1983 when did you place your order and how did you pay? I'm now worried about them canceling my order because I paid thru Paypal and I know that's given LEGO fans grief in the past with Bricklink Designer Program sets and how long it takes for them to ship.... Edited January 31 by Murdoch17 Quote
karrit Posted February 1 Posted February 1 From what I'm hearing the November orders are shipping randomly just like the October orders. A fellow LUG member just reported he was just charged for his Nov 12 order. I've not seen anything for any of my November orders and the first one was placed on Nov. 7, the other two were Nov 23 & 27. My Bestseller order from Jan 27 is due to arrive tomorrow. Update: I was just billed just for two capes from my Nov 7 order but the rest of the order is still outstanding and the order page doesn't indicate that the capes have actually shipped yet. I'm hoping they don't cancel the rest of the order on me, it was a rather large order. Quote
karrit Posted February 1 Posted February 1 (edited) Just got another small charge on my credit card for $7.28. Wonder what part(s) from which order they are sending now? This is going to get crazy if they start shipping out one part at a time. I had small quantities of 61 different parts in the November 7 order. Looking like this might be another cape that I ordered 4 of. Need to wait to see the invoice to be sure though. I did send them a message last night asking for an update on what is going on with this order. Edited February 1 by karrit Quote
Capybara554321 Posted February 4 Posted February 4 I just got an email saying they canceled a part from my October order. Part 6434535 the baby riyu dragon. Quote
karrit Posted February 4 Posted February 4 4 hours ago, Capybara554321 said: I just got an email saying they canceled a part from my October order. Part 6434535 the baby riyu dragon. This is what I'm afraid will happen with the rest of my November 7th order. They have shipped two different parts from the order but there are still 59 other different parts that have yet to be shipped. All I get when I contact them requesting an update is the generic we received a lot of orders, we're working on it, can't provide an estimate on when the parts might ship, blah, blah, blah. Way back when I first called about my October 9th order they assured me I would receive everything I had ordered which I did finally receive about a week ago minus the one part they had cancelled right after I placed the order. This November 9th order I'm getting no reassurance about & I'm really starting to worry since they seem to be sending it out part by part. There were quite a lot of supposedly retiring parts in this order so I'm going to be really upset if they cancel them at this late date. Quote
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