Posted February 16, 201213 yr I have 2 of the 9397 Logging Truck and was intending on building the 'b' model plow/dumper. However, Lego does not have them available on their S@H or Technic Alt. Building Instructions websites? Anybody have them posted anywhere? Thanks, Eric
February 16, 201213 yr No, the B-Model instructions are not yet posted on this Lego Customer Service website or Brickset. On this TechnicBRICKS topic, Fernando Correia wrote that the online PDF "Building Instructions booklet numbers are: 6004029, 6004032 and 6010324 (just for the case when these become available online, at LEGO web cache)." I am not sure whether those are for the A-MODEL (which you already have) or for the B-MODEL; check your A-Model's printed instruction booklets to see if you can match any of these code numbers. It is strange that the 9397 Logging Truck sets are not yet available to US customers at the official Shop.Lego.com website, but they ARE available for US $149.99 from Toys-R-Us....
February 16, 201213 yr Author Thanks DLuders- I'll check it out, but like you said doubtful. I know it is set as a March release in the US, but got 2 from TRU Online late January, hence no 'b' model on official Lego sites, but I know in Europe a lot of places have it available already, and thought they might have 'b' model instructions on the other country S@H websites, but it always redirects me back to the USA Lego S@H, I can look at the products, including the 9397, but when I click the links to go instructions, always sends me to back here to the USA website... (quote name='DLuders' date='16 February 2012 - 02:47 PM' timestamp='1329400056' post='1207416'] No, the B-Model instructions are not yet posted on this Lego Customer Service website or Yup Dluders, just checked his Blog and the links all take me to the Lego S@H site, so no dice. Thanks for the thought anyway... Thanks DLuders- I'll check it out, but like you said doubtful. I know it is set as a March release in the US, but got 2 from TRU Online late January, hence no 'b' model on official Lego sites, but I know in Europe a lot of places have it available already, and thought they might have 'b' model instructions on the other country S@H websites, but it always redirects me back to the USA Lego S@H, I can look at the products, including the 9397, but when I click the links to go instructions, always sends me to back here to the USA website... (quote name='DLuders' date='16 February 2012 - 02:47 PM' timestamp='1329400056' post='1207416'] No, the B-Model instructions are not yet posted on this Lego Customer Service website or
February 17, 201213 yr It is strange that the 9397 Logging Truck sets are not yet available to US customers at the official Shop.Lego.com website, but they ARE available for US $149.99 from Toys-R-Us.... wow at that price I will pass for sure hope 9396 and 9398 are more reasonable priced
February 17, 201213 yr You mentioned being redirected to the US site. Just to confirm that they're not available on the lego.com UK pages either.
February 17, 201213 yr I am also looking for the B model instructions and have yet again been on the phone to Lego Uk about the lack of them, they are going to phone me back later on to let me know if they can find them or not, I have also been having a problem with the large actuator locking in the fully open position so told them about that and they asked for my address to send out a replacement part Well done Lego, great customer service! some pictures of 9397 B model below.
February 18, 201213 yr Author @chorlton: I said SOME European locations, Austria is one that does have it available, can't recall the other country. TRU in the USA has had in stock for a few days and they must have plenty of them, or they are not selling too quickly this time around. I bought 1 on 1/28 also, but they were out of stock in a matter of hours. You mentioned being redirected to the US site. Just to confirm that they're not available on the lego.com UK pages either.
February 18, 201213 yr every country that sells the 9397 like Austria Swiss Germany all are redirected to the US In this case I wished they put the manual for the B-model in the box Edited February 18, 201213 yr by bb15080
February 19, 201213 yr Author This doesn't make a lot of sense, if they have it available in another country, why would it redirect to US website? mean obviously Austrians can purchase it in their country from their S@H website? Weird... As far as the alternate instructions, I have actually seen them post some of them even before a model is released on the US website. Again, weird... As far as the 'b' model instructions, Lego's gone cheap on us since about 2008 I believe, possibly summer 2007, I recall the bulldozer didn't have alternate instructions in the box. This only applies to the larger models, the smaller Technic models have the 'b' model instructions in box. At least they started putting sticker sheets and 'a' model instructions in cardboard and wrap, I can't tell you how many times I opened a larger Technic set with 2 or 3 booklets only to find the sticker sheets and booklets crumpled in one end and a lot of times a few stickers pulled off the sheet, rendering them useless. I had 1 of my 8043 Excavators where the sticker sheet was so crumpled and stickers had come partially off the sheet and stuck to other stickers. It was ridiculous considering the high cost of that set. I called Lego, but being in the US, it took them almost 3 weeks to get the new sticker sheet for me seeing as their parts and replacement instructions/stickers all come from overseas. every country that sells the 9397 like Austria Swiss Germany all are redirected to the US In this case I wished they put the manual for the B-model in the box Edited February 19, 201213 yr by TechnicFreak
February 19, 201213 yr I telephoned Lego Customer Service in Enfield, Connecticut USA yesterday (Saturday, February 18th), and talked at length with Wendy W. Over the course of ~20 minutes, she looked in all possible The Lego Group's internal websites for the mysterious 9397's PDF Building Instructions for the alternate (B-Model) 9397 set -- they were nowhere to be found electronically. She looked hard. Per her instructions, I sent an e-mail to her supervisor (Susan R.) to get this resolved. My e-mail contained a link to this Eurobricks thread, and to the Toys R Us website PROVING that the set has been available in the UK and the USA for a while. Since the USA is celebrating "President's Day" tomorrow (Monday), I may not get a TLG reply (by telephone or by e-mail) until Tuesday sometime; I will add any additional news here once I receive it. I would hope that the instructions would appear first on the Lego.com TECHNIC Building Instructions webpage, where all the other B-Model instructions appear. Edited March 3, 201212 yr by DLuders
February 19, 201213 yr Author DLuders- It is very odd, I see you are from the US too. I didn't contact Lego as I figured they would be unavailable, but thanks for checking and all the time you took. They have been available from TRU since about 1/28, they ran out of stock in 1 day, but this time it appears they have a lot more since they became available last Wednesday morning again, I signed up at TRU to receive an e-mail when they came back in stock again and ordered another figuring I would be able to find alternate instructions by now. It isn't the end of the world, but I did buy a 2nd one so I could build the plow truck. Kinda sucks that they are elusive to find. I don't think TLG would observe the holiday tomorrow, I think its only for mail and banking, but who knows. If you get any information from the supervisor, please give us a reply. Thanks, Eric I telephoned Lego Customer Service in Enfield, Connecticut USA yesterday (Saturday, February 18th), and talked at length with Wendy. Over the course of ~20 minutes, she looked in all possible The Lego Group's internal websites for the mysterious 9397's PDF Building Instructions for the alternate (B-Model) 9397 set -- they were nowhere to be found electronically. She looked hard. Per her instructions, I sent an e-mail to her supervisor (Susan) to get this resolved. My e-mail contained a link to this Eurobricks thread, and to the Toys R Us website PROVING that the set has been available in the UK and the USA for a while. Since the USA is celebrating "President's Day" tomorrow (Monday), I may not get a TLG reply (by telephone or by e-mail) until Tuesday sometime; I will add any additional news here once I receive it. I would hope that the instructions would appear first on the Lego.com TECHNIC Building Instructions webpage, where all the other B-Model instructions appear. Edited March 3, 201212 yr by TechnicFreak
February 19, 201213 yr Yes, Wendy W. at Lego Customer Service commented to me twice that Toys R Us should not have even released the 9397 Logging Truck set so early. TLG wanted it released in March 2012. Apparently, Toys R Us has "jumped the gun" on several occasions; she said that "they can get in a lot of trouble" for doing that. Toys R Us is having a Buy One/ Get 50% Off sale starting today. If you want to get ahold of some Lego Technic sets (like the 9397), grab them now or else they may be unavailable for a few weeks....
February 20, 201213 yr Author Hi DLuders- I ordered 2 more today on the sale. I feel, well, even if they aren't supposed to do this, if they are available I'm getting them before sell-out, though being on a weekend, I may well not get them, it all depends on how many others ordered ahead of me between their warehouse close on Friday and tomorrow morning when they reopen. It's happened to me before, last summer with the 8109 Flatbed Truck. I ordered it once it became available, again before official launch date through TRU, and I kept waiting for a shipping confirmation, after 2 days I called them and they said there were so many other orders ahead of mine, the truck became out of stock before my order, apparently TRU doesn't update their website for In Stocks on the weekends. Yes, Wendy W. at Lego Customer Service commented to me twice that Toys R Us should not have even released the 9397 Logging Truck set so early. TLG wanted it released in March 2012. Apparently, Toys R Us has "jumped the gun" on several occasions; she said that "they can get in a lot of trouble" for doing that. Toys R Us is having a Buy One/ Get 50% Off sale starting today. If you want to get ahold of some Lego Technic sets (like the 9397), grab them now or else they may be unavailable for a few weeks....
February 22, 201213 yr I telephoned Lego Customer Service (Enfield, Connecticut USA) again this evening to follow up on the "missing" B-Model PDF instructions for the 9397 set. Cara ____ did some checking, and said that the 9397's B-Model Instructions will not be posted online until the set is available for sale directly from Shop.Lego.com in the USA. I said that the set has been available in Europe for weeks, and that the European Lego websites all link to the (dead-end) Lego USA website, but she said that was the company's policy. SO, I guess we'll have to wait until sometime in March 2012 to access the B-Model instructions....
February 22, 201213 yr I telephoned Lego Customer Service (Enfield, Connecticut USA) again this evening to follow up on the "missing" B-Model PDF instructions for the 9397 set. Cara ____ did some checking, and said that the 9397's B-Model Instructions will not be posted online until the set is available for sale directly from Shop.Lego.com in the USA. I said that the set has been available in Europe for weeks, and that the European Lego websites all link to the (dead-end) Lego USA website, but she said that was the company's policy. SO, I guess we'll have to wait until sometime in March 2012 to access the B-Model instructions.... Same story as what Lego UK just gave to me today, Instructions will be available in March & Argos have been very wrong in selling at the end of January 2012. I pointed out that as it was available all over europe now why not have the instructions out to improve sales as people will be able to build the B model and show how good it is? the reply was that she will forward my comments to the relevant people and to wait for March in the meen time lol. I must admit though, the Customer service and politeness of their staff is exempliary.
February 23, 201213 yr Author Ya no DLuders - this seems to be the way almost every batch release. No offense, but why do a lot of European S@H sites get them before we do. My theory is that they are closer to where their manufacturing facilities are, but still doesn't make it fair. In my mind all countries, overseas or not, should have same release date even if they get the product before we on the other side of the big pond do, along with the 'b' model instructions. I have 6 of the 9397's now, going to sell 4 later down the road after 'retirement' of the model, and keep 2, 1 for each model, but I really wanted to start the plow. Yes, TRU has almost always jumped the gun, at least in Michigan, on new releases. The smaller models, including the mid-sized 9395 Tow Truck were available before Jan. 1 official release, but the 9397 has been available since about Jan 26-27 on TRU's website with a 3-week or so stint between them selling out quickly, then the BOGO sale, then they went out of stock again, now back in stock. SOMEHOW, their distribution centers are getting them from Lego. Haven't seen any in the retail stores and probably won't, usually they don't market the really large Technic sets at least in West Michigan, we have 4 TRU's in my general area and none even have any information on them, except for online sales. Maybe they figure if the Lego reps saw them on the shelves sooner than they should, they could get in hot water, who knows... I telephoned Lego Customer Service (Enfield, Connecticut USA) again this evening to follow up on the "missing" B-Model PDF instructions for the 9397 set. Cara ____ did some checking, and said that the 9397's B-Model Instructions will not be posted online until the set is available for sale directly from Shop.Lego.com in the USA. I said that the set has been available in Europe for weeks, and that the European Lego websites all link to the (dead-end) Lego USA website, but she said that was the company's policy. SO, I guess we'll have to wait until sometime in March 2012 to access the B-Model instructions.... @Rodeown- bet that kindness doesn't extend beyond your inquiry though, I admit they are nice to you on the phone, I've had a couple of questions on older instruction booklets for models I built, threw the booklets away, then wanted to build them again at some point and a lot of times they still have booklets available years later, this was long before the age of online printable instructions like they have now on their site, but probably as soon as you hang up with them, they never do anything with the note, otherwise maybe they would learn from their mistakes. Argo's in the UK and TRU in the US are getting the product from somewhere via Lego at the beginning of the chain, seems funny that TRU (not complaining though) and Argo's got a shipment in January, over a month before the official release, seems like a long time to storehouse a lot of product... quote name='Rodeown' date='22 February 2012 - 05:41 PM' timestamp='1329928912' post='1213969'] Same story as what Lego UK just gave to me today, Instructions will be available in March & Argos have been very wrong in selling at the end of January 2012. I pointed out that as it was available all over europe now why not have the instructions out to improve sales as people will be able to build the B model and show how good it is? the reply was that she will forward my comments to the relevant people and to wait for March in the meen time lol. I must admit though, the Customer service and politeness of their staff is exempliary.
March 1, 201212 yr The 9397 Lego Technic Logging Truck's PDF Building Instructions are available for download here (in 3 booklets): http://technic.lego.com/en-US/BuildingInstructions/9397%20Group.aspx .
March 1, 201212 yr The perfect piece of news for a couple of hours this night , let´s see if this truck has got something to teach me, sure it will.
March 1, 201212 yr Alas, the Lego.com link above only is for the A-Model instructions -- the B-Model instructions are not there yet! I am really disappointed in TLG's Customer Service -- I'm telephoning them now to complain. UPDATE: I telephoned "Beth" at TLG's Customer Service in Enfield, Connecticut USA. She said that she needs to talk to a technical expert that comes on during the late shift, and that I will be contacted by Cell Phone this afternoon. I've been given the run-around about this issue for 13 days now, and TLG has not fulfilled its end of the deal -- when the 9397 Logging Truck set is is available at Shop.Lego.com in the USA (which it is now for $139.99 starting on March 1st, 2012), the B-Model PDF instructions would be posted. So far, they have not fulfilled that promise.... Edited March 1, 201212 yr by DLuders
March 2, 201212 yr I got a telephone call this afternoon, and found this e-mail waiting for me at home: "Hello David, I just heard back from the team that handles data on our content servers, which hold our building instructions, and they were able to take care of the mistake. It may take a few days for the content to refresh, but I am attempting to obtain a PDF copy that I will be able to email out to you as soon as possible. Not a huge update, but I wanted to give you a heads up that the issue has been reported, and the responsible team is working on a fix. Kind regards, Jacob S. Product Specialist Consumer Services - Rock Monsters" If I get the PDFs via e-mail, I will post them onto SkyDrive for downloading here. In the meantime, I recommend monitoring these two Lego.com websites for the phantom B-Model Building Instructions for the 9397 Logging Truck: Lego Customer Service Building Instructions webpage Lego Technic Building Instructions webpage Edited March 3, 201212 yr by DLuders
March 2, 201212 yr Author DLuders- I saw the 9397 was available today on the Lego S@H site. I know you have done some extensive research in getting the 'b' model instructions too. They are posted on the both the main and Technic websites, but only the 'a' model. I called and talked to 2 different people and got 2 different answers. One said she would send an e-mail to the product development group, I mean obviously if the 'b' model is on the back of the box, somebody designed and built it, therefore there would have to be instructions, right? Never got a reply in my e-mail or call as she promised. The other one I contacted later, Jessica believe her name was, put me on hold for a few minutes and talked to somebody and said the pdfs for the 'b' model were available and she would e-mail them to me. That didn't happen either, I got a simplified e-mail from her later, saying she was wrong and they didn't have them. I was sitting there thinking, what the h---?? I bought 2 of them to build the 2 different models, the plow looked more lifelike to North American plows than the Unimog's 'b' model plow was and smaller in scale too. It seems if they are going to release the set, they should have 'b' model instructions available day of 'official' release, even though most of us got it from other stores way before official release. Its kind of like false advertising, they put a pic on the back of the box, tell you go to this website for the downloadable instructions and they aren't there. I'm rather sure I'm not the only po'ed by this. The main model is great in and of itself, but being a fan of snowplows I wanted to actually build the 'b' model first. That looked more interesting to me than the main model. They also kind of bit themselves, by being cheap and not including the 'b' model instructions in the box like they did prior to 2008 or 2009. They still charge a lot for the sets, but for a while you got rumpled up sticker sheets and instruction booklets, then they just stop including the 'b' model instructions, bad move on their part. Unless you sit in front of a computer and have a lot of space to spread the model out to build it, which not all of us have, you have to print out some 150-200 pages for larger models and it gets pretty expensive with printer ink, not to mention they include a lot of steps with like 1 piece to put on instead of multiple ones in the printed booklets, so the page count is much higher. BTW Fernando, the part nos you put up all link to the 'a' model. No, the B-Model instructions are not yet posted on this Lego Customer Service website or Brickset. On this TechnicBRICKS topic, Fernando Correia wrote that the online PDF "Building Instructions booklet numbers are: 6004029, 6004032 and 6010324 (just for the case when these become available online, at LEGO web cache)." I am not sure whether those are for the A-MODEL (which you already have) or for the B-MODEL; check your A-Model's printed instruction booklets to see if you can match any of these code numbers. It is strange that the 9397 Logging Truck sets are not yet available to US customers at the official Shop.Lego.com website, but they ARE available for US $149.99 from Toys-R-Us....
March 2, 201212 yr Not sure which of the many 9397 threads to post this in, but the animation is also up on Lego.com. It's really quite a brilliant animation actually, very well done
March 3, 201212 yr Author @DLuders- I hear you there, I still don't believe in it though, but I didn't even receive a call back, seems if many of us here are interested we should keep bombarding them with calls, I got the same schpeel, or however you spell it, from this Jessica. If the 'b' model is printed on back, the instructions should be available at release date. Now I understand not being able to get them when TRU or Argo's in the UK jumped the gun, TRU is where I got my sets from, but it was posted on 3/1 as launch as they said it would be, but without the plow instructions. Maybe I'll e-mail them this time, but it seems its always a real 'automated' type reply from them. I know first you get the e-mail that says they will look at your e-mail and get you a response within 24-48 hours or some such thing, than an actual person e-mails you, but it seems like a canned reply. "Thank you for your interest in our product, however, the item you requested is not available but should be soon", that sort of thing with an actual person's signature, but that's about it whenever I've inquired about things in the past which is seldom, I don't think the US Customer Service Dept in Enfield really knows their business too well. The first lady said she'd check into it and give me a call yesterday, 2nd one I called said she could see pdf's of them and called the Product Development Team or whomever does the instructions uploads, kept me on hold with baited breath for about 5 minutes and said they had made a mistake and it would be several weeks before the instructions were posted. Poor customer service really. All I wanted is the pdf's e-mailed to me, but at least she e-mailed me back later and apologized for the lack of the instructions being available, why don't they charge $5 more for the larger sets and just include the 'b' model instructions in the box like they used to. Hell, it costs me at least a large capacity color cartridge and a half or more of a black one just to print them and tons of paper. So, just to print the instructions, which sometimes have like one step on some of them (like experienced Technic builders are stupid or something) instead of bulking multiple parts in one step like they do with the instructions that come with the main model, it prints nearly 200 pages for a large set's 'b' model, so about $30-35 between ink and paper for an alternate model if I like it well enough. Many may have a laptop or large desk surface with a desktop PC, but I don't, I work off a tiny corner of my living room, so I have to print and then go out to my garage and assemble them. If anybody does get the pdf's in their e-mail (DLuders I am thinking since he has had most luck with Lego) of the 'b' model, could you please post them for the rest of us? BTW DLuders- I'm not big into computers, you alluded to posting them to Skydrive, can any newer PC with Windows 7 open these types of files, or do you need special software? Thanks much, Eric I got a telephone call this afternoon, and found this e-mail waiting for me at home: "Hello David, I just heard back from the team that handles data on our content servers, which hold our building instructions, and they were able to take care of the mistake. It may take a few days for the content to refresh, but I am attempting to obtain a PDF copy that I will be able to email out to you as soon as possible. Not a huge update, but I wanted to give you a heads up that the issue has been reported, and the responsible team is working on a fix. Kind regards, Jacob Product Specialist Consumer Services - Rock Monsters" If I get the PDFs via e-mail, I will post them onto SkyDrive for downloading here. In the meantime, I recommend monitoring these two Lego.com websites for the phantom B-Model Building Instructions for the 9397 Logging Truck: Lego Customer Service Building Instructions webpage Lego Technic Building Instructions webpage Edited March 3, 201212 yr by TechnicFreak
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