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Showing results for tags 'Lego Service'.
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The Title should pretty much tell everything, but heres a short summary: Today I wanted to buy some unique pieces from Bricks and Pieces. Manly Star Wars pieces like Sabine's Helmet. I made my order and got an E-Mail shortly after which said: "We offer a free service to replace LEGO® bricks that were missing or faulty in a new set. After reviewing your account history and parts requests you’ve made over time, we’ve decided to no longer offer this service to you. As a result, we’ve cancelled your order. Any future orders will also be cancelled. You can still buy LEGO bricks and sets elsewhere, but orders placed through LEGO.com, for both Shop and replacement parts, online or over the phone will be automatically cancelled from this point on." I know they assume you abuse the system if you order too much, and I admit ordering some pieces 2 years prior (I was really nitpicky back then about slightly misplaced printings, but anymore thank god). But the point is, I wanted to BUY the pieces. Not get them for free. I entered my credit card informations and they still cancelled it. Why feels like a giant "Screw you" to me. I wouldn't mind if it was an order about missing bricks, but no, I just wanted to buy them and they still treat my like this. Reading this sounds like im ranting really hard, but it isn't really, since they have a reason to be suspicious to me. But what actually unsettles me the most is that they told me that ALL Orders from the Online Store will get cancelled. Every.Single.One. I tried to contact them once because I really had a broken piece to be replaced, but they ignored my E-Mail. Edit: Sorry for the late answer, but I finally asked them about this issue per phone. It did NOT get solved. The woman I talked to explained me that the decision came from a person on an higher position than her and she couldn't do anything about it to change it. Well, now I feel like I just got a giant middle finger shuffed in my face... So I don't really know what to do know. I think a phone call would come in mind, but let me hear what you say about this messy situation.
