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Showing results for tags 'Shop@Home'.
Found 3 results
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This morning, I tried to log in to the Lego website, and it told me my password was incorrect. I was just using it last night and it was working fine. After several attempts, I asked for my password to be reset, and it sent me an email with the link to do that, and I did change it. Trying to log in, it let log in, and I could see my id on the page, but it wasn't really logged in, it still showed "Login" at the top. So strange. So I closed the window and tried to log in again, and it was back to telling me my password was wrong! Is this happening to anyone else? I sent an email to customer service, but think that won't get me any help. I will call, but want to see if anyone else is having a problem too. Thanks!
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Hi all, I just received an email form Shop @ Home telling me my order is cancelled, due to exceeded demand. Perhaps this is not the right forum for this post, but I feel I have to share this as I'm extremely amazed and disappointed with LEGO. For the very first time. Apparently the stock status at the Shop @ Home website is not a realtime status! I ordered two NXT battery packs when the were on sale a couple of days ago. They were in stock according to the website. Two days later they sent me a message informing me that delivery is delayed.Ok that can happen. And just now I received a message saying “the demand exceeded the expectations….and the order is cancelled” And any payment will be refunded. This mail exceeded my expectations and experiences with this very strong brand. Unfortunately not in a good way though. It seems ordering online is not a real time transaction :( Anybody had any similar experiences? Is there anything I can do about this?
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I decided to purchase the discounted set 'Kingdoms Joust' (#10223), on the USA S@H site the other day. Today it was processed and I got the tracking number, so the VIP Points were added to my account. The only thing is, its for a lesser amount that I was expecting. The set is usually $119.99, and the sale price is $95.99. So I was assuming the points I would get from it would be 95. Well, what shows on my VIP account is 87 points. I also got the set 'City Coin Bank' (#40110) for regular price of $14.99 and I would of thought got 14 points for it, but it shows as 13 added points. Am I missing something? Why would it be that much less? Is there some catch that it was on sale? I am at a loss. If anyone can enlighten me, I would appreciate it! Has this happened to anyone else? I am going to call tomorrow to find out.
