JohnTPT17 Posted January 7 Posted January 7 17 minutes ago, Clone OPatra said: PaB has been updated with some new parts, including a few things from the Burrow and the City advent sweaters. And The Legend of Zelda Ocarina.. for 57 cents?! I just placed an order with some, we'll see if it gets cancelled... Quote
Capybara554321 Posted January 7 Posted January 7 Anyone else still waiting on orders from oct, nov, dec? Quote
Murdoch17 Posted January 7 Posted January 7 (edited) 10 minutes ago, Capybara554321 said: Anyone else still waiting on orders from oct, nov, dec? Me! Nov. 28th is when i ordered, and my standard order still hasn't shipped. I'm not expecting it before Valentine's Day, honestly. Edited January 7 by Murdoch17 Quote
BitByBrick Posted January 7 Posted January 7 58 minutes ago, Capybara554321 said: Anyone else still waiting on orders from oct, nov, dec? Yes. Oct 8 and Nov 11. Called Lego and they said the orders were most likely lost in the warehouse conversion. They placed a re-order for both. My Oct 8 re-order arrived today. Still waiting for the other one. The original orders still say in Warehouse. Quote
Clone OPatra Posted January 7 Posted January 7 14 minutes ago, BitByBrick said: Yes. Oct 8 and Nov 11. Called Lego and they said the orders were most likely lost in the warehouse conversion. They placed a re-order for both. My Oct 8 re-order arrived today. Still waiting for the other one. The original orders still say in Warehouse. Dang. If they have such a widespread issue how can they just let these orders sit there with no action, instead of doing something like pushing reorders through for all of them. I emailed about my October 9 standard order and they gave me some Insiders points, which is nice, but it's still all just sitting there In Warehouse. Quote
RichardGoring Posted January 8 Posted January 8 My October 14 standard parts order is still in the warehouse. I will contact them tomorrow if there's a risk it's been lost. Nice to see new parts coming on. Hope they open the standard parts ordering again and have a load of new elements added. All of the Christmas jumper torsos are out of stock, which is a shame. Is that out of stock because they've just been added and were added as out of stock? Or were they in stock and it's a leftover supply that's been snapped up? Quote
Clone OPatra Posted January 8 Posted January 8 25 minutes ago, RichardGoring said: All of the Christmas jumper torsos are out of stock, which is a shame. Is that out of stock because they've just been added and were added as out of stock? Or were they in stock and it's a leftover supply that's been snapped up? The City ones are in stock on the Australian site. Quote
eldiano Posted January 8 Posted January 8 I’ve been waiting since October also, but yesterday when I tried checking the status of my order I got an error on the website saying the functions were unavailable. This is the second year in a row this happened to us! Quote
karrit Posted January 8 Posted January 8 (edited) Still waiting on two orders from October 9 & October 28 but it looks like they might have just shipped the October 28 one as it's now showing as shipped. I haven't received shipping notification, receipt or notification that my credit card has been billed for it yet though. Guess I'll call them again tomorrow about the October 9th order, was planning to wait until Friday but if others are now getting their orders re-ordered I guess I'll give it a try. I have 3 more orders from November 7, 23 & 29 I'm still waiting on also.. Edited January 10 by karrit Quote
MAB Posted January 8 Posted January 8 11 hours ago, JohnTPT17 said: And The Legend of Zelda Ocarina.. for 57 cents?! It is out of stock for UK/Europe so they might have spotted it. Quote
Clone OPatra Posted January 8 Posted January 8 Oh cool now the Wolfpack torso has disappeared from the site entirely. Ah well.... Quote
vizzitor Posted January 8 Posted January 8 (edited) NewElementary have an update on the delayed orders from the Pick a Brick team: Quote Regarding delivery delays, the team are committed to fulfilling all open orders as quickly as possible. The delays are due to the implementation of new software and hardware in the Billund warehouse back in October, aimed at improving overall operations. As with any new system, there are initial challenges, and the team is adapting to these changes. They anticipate that the situation will improve within the next two weeks, particularly as the influx of replacement part requests from the Christmas holiday subsides. They are currently working with their customer service team to reach out to all customers impacted. From here: https://www.newelementary.com/p/new-parts-added-to-lego-pick-brick.html Edited January 8 by vizzitor Spelling Quote
Capybara554321 Posted January 8 Posted January 8 Seems like something they should email to anyone with an open order. Quote
JohnTPT17 Posted January 8 Posted January 8 6 hours ago, MAB said: It is out of stock for UK/Europe so they might have spotted it. It's still up for me in the US. Quote
Wolfman_Bricks Posted January 8 Posted January 8 18 hours ago, Capybara554321 said: Anyone else still waiting on orders from oct, nov, dec? I just had an order ship last week that was placed on the 13th of October. I called customer service a few times for a status update and the latest they gave me was there was about a 50-day waiting period for all standard orders. I have a order placed on October 28th so it should hopefully be shipped in the next few weeks. Quote
Aurore Posted January 8 Posted January 8 20 hours ago, Capybara554321 said: Anyone else still waiting on orders from oct, nov, dec? Me...An order from october 3 is still "in warehouse"... Quote
Rolyat24 Posted January 8 Posted January 8 My order from October changed to “shipped” and I just saw a charge pending on my card, so I’m hopeful it’ll arrive soon. But I haven’t gotten any email communications about the delay or the change in status. Does anyone know if there’s a way to find the tracking number for a second shipment in an order? On my account page, it’s only showing the tracking number from the best sellers portion of my order. Quote
RichardGoring Posted January 9 Posted January 9 They don't publish the tracking numbers for standard orders, at least in the US. But if you contact them, they may give it to you. Quote
Roebuck Posted January 9 Posted January 9 20 hours ago, Clone OPatra said: Oh cool now the Wolfpack torso has disappeared from the site entirely. Ah well.... I assume it will be back?! The tax collector pants showed up again now Quote
MAB Posted January 9 Posted January 9 19 hours ago, JohnTPT17 said: It's still up for me in the US. With the way that stock is being split between different warehouses giving different availability for different regions, it might be that we will need separate threads in future depending on where the stock is coming from. Quote
karrit Posted January 9 Posted January 9 (edited) The stock has always varied depending on where it comes from. The only thing that's different right now is that North America is currently restricted to purchasing what is currently warehoused in Illinois as best sellers while the rest of the world has access to all parts currently listed on PAB unless they are out of stock. So currently we have a pool of under 5000 parts available while the rest of the world has access to at least 3 times that. What would help more than separate threads would be for people to simply state where they are ordering from when they post about parts being available. We can't even see what's considered to be standard parts right now other than the few new parts that were just added. Edited January 9 by karrit Quote
eldiano Posted January 9 Posted January 9 19 hours ago, Rolyat24 said: My order from October changed to “shipped” and I just saw a charge pending on my card, so I’m hopeful it’ll arrive soon. But I haven’t gotten any email communications about the delay or the change in status. Does anyone know if there’s a way to find the tracking number for a second shipment in an order? On my account page, it’s only showing the tracking number from the best sellers portion of my order. I just got the email confirmation from my October 31st order receipt and I completely forgot what I was trying to do with said pieces either way, oh well, I’ll have plenty of time to think of it when it finally arrives! Quote
RichardGoring Posted January 9 Posted January 9 I got in touch with customer service after the lost orders comments earlier. My Oct 14 order should be shipping in 1-2 weeks. My Nov 11 order in 2-4 weeks. Neither is lost, which is good. They also gave me 5200 points, which I didn't ask for or expect, but very nice. The chat agent wrote a big paragraph about it, which I suspect is copy/pasted so they're probably getting a lot of requests about this. Quote
Feuer Zug Posted January 9 Posted January 9 My order from 2 October finally shipped yesterday. Hopefully it will arrive next week. They did cancel 2 items from the order though. A slope and a helmet. Meh. Quote
karrit Posted January 9 Posted January 9 I've been in chat for over a 1/2 hour & getting nowhere. Quote
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