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Posted
1 hour ago, Black Falcon said:

There is no shutdown. You can´t order new parts, but they are still handling orders they already got - although likely over the christmas days a lot of their employees will likely have holidays so it will take more time for them to handle the orders.

Have they started to ship out best seller parts yet? I got my standard order already but my nov 1st bestseller bricks is still MIA 😭😭

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Posted
1 hour ago, eldiano said:

Have they started to ship out best seller parts yet? I got my standard order already but my nov 1st bestseller bricks is still MIA 😭😭

I ordered some bestseller parts when they had the double Insider Points (the one befor black friday) and that ones were there very quick. Though, I live in Germany, so no idea how it is in the US. But more than a month for bestseller parts sounds quite long to me. Maybe you should ask Support about it?

Posted
8 minutes ago, Black Falcon said:

I ordered some bestseller parts when they had the double Insider Points (the one befor black friday) and that ones were there very quick. Though, I live in Germany, so no idea how it is in the US. But more than a month for bestseller parts sounds quite long to me. Maybe you should ask Support about it?

I did, they mentioned that although my bricks were in stock when I ordered them, they are so backed up in orders they gave 3,000 vip points and told me I should receive it by Dec 21st 🤔🤔

Posted
Just now, eldiano said:

I did, they mentioned that although my bricks were in stock when I ordered them, they are so backed up in orders they gave 3,000 vip points and told me I should receive it by Dec 21st 🤔🤔

Ah well then I would go with that date, it is quite specific, so I would just belive them for now lol

Posted
3 minutes ago, Black Falcon said:

Ah well then I would go with that date, it is quite specific, so I would just belive them for now lol

I’m just concerned because they keep talking about this shutdown and don’t know if my order will make it in time. 
 

im not complaining since I was trying to do a side project but to sucks it keeps getting delayed, either way I’m sure Lego can make this right 🤣

Posted
7 hours ago, eldiano said:

I’m just concerned because they keep talking about this shutdown and don’t know if my order will make it in time. 
 

im not complaining since I was trying to do a side project but to sucks it keeps getting delayed, either way I’m sure Lego can make this right 🤣

They usually fulfill the orders made before the shutdown.  They just sent my last standard order from Nov 16th yesterday so hopefully I get it sometime this week.  

Posted
9 hours ago, eldiano said:

I’m just concerned because they keep talking about this shutdown and don’t know if my order will make it in time.

2 hours ago, zoth33 said:

They usually fulfill the orders made before the shutdown. 

Do PAB bestseller in the USA shutdown?! If not there is no shutdown anywhere else, they just do not take Standards orders. They are working to get rid of the backlog of orders and focusing on missing parts that have the peak season because of all the gifts for x-mas :shrug_oh_well:

 

13 hours ago, Black Falcon said:

There is no shutdown. You can´t order new parts, but they are still handling orders they already got - although likely over the christmas days a lot of their employees will likely have holidays so it will take more time for them to handle the orders.

What he said:pir-thumb:

Posted
4 minutes ago, Roebuck said:

Do PAB bestseller in the USA shutdown?! If not there is no shutdown anywhere else, they just do not take Standards orders.

That's the definition of... a shutdown. It's just that PaB now has these two services in one, but the old Bricks and Pieces, which is now PaB "standard", usually shut down to the effect of not taking new orders for a period of time over the end of the year. That's what they're doing still, with PaB standard.

Posted
4 minutes ago, Clone OPatra said:

That's the definition of... a shutdown. It's just that PaB now has these two services in one, but the old Bricks and Pieces, which is now PaB "standard", usually shut down to the effect of not taking new orders for a period of time over the end of the year. That's what they're doing still, with PaB standard.

Yes OK, but people seem to think that they want get orders they already placed before the shutdown until they open again next year and that is false. :pir-santa:

Posted
On 12/18/2023 at 2:00 AM, Roebuck said:

Yes OK, but people seem to think that they want get orders they already placed before the shutdown until they open again next year and that is false. :pir-santa:

Thanks for the clarification. I incorrectly assumed that by shutting down new orders they weren't going to fill old orders. That all of the PaB resources were dedicated to missing bricks from the Christmas orders.

And my Nov. 24th order has just shipped!

Posted

Doesn't look like my Nov. 18 order is going to make it here before Christmas.  They shipped it out on Dec. 15 but it doesn't seem to have arrived in this country yet.  Hopefully it gets here before next year.  Time to start building a new wish list for whenever they start accepting new standard part orders next year.

Posted
4 hours ago, karrit said:

Doesn't look like my Nov. 18 order is going to make it here before Christmas.  They shipped it out on Dec. 15 but it doesn't seem to have arrived in this country yet.  Hopefully it gets here before next year.  Time to start building a new wish list for whenever they start accepting new standard part orders next year.

How do you know it's not in the country yet? I suspect my orders will arrive at the same time as yours, given the conversation last week.

Posted
42 minutes ago, RichardGoring said:

How do you know it's not in the country yet? I suspect my orders will arrive at the same time as yours, given the conversation last week.

I usually get a notice from USPS Informed Delivery that it arrived at a partner facility which is usually DHL in Avenel, NJ.  I get notices from USPS Informed Delivery when it moves through DHL facilities & then once it's handed off to the USPS I get notices as it moves through USPS.  Currently USPS Informed Delivery is showing they were notified to expect something with no other identifier so I'm not 100% sure it's the LEGO parts yet.  When I get the Avenel, NJ notification it's always been the LEGO parts.  So as far as I can tell currently it hasn't arrived in the US yet.

Posted
2 hours ago, karrit said:

I usually get a notice from USPS Informed Delivery that it arrived at a partner facility...

Ah, that's good to know. My notices are usually only when it's much closer to me, but I'll be in the lookout. Thanks.

Posted
On 12/21/2023 at 11:29 AM, CallMeCarbiz said:

Thanks for the clarification. I incorrectly assumed that by shutting down new orders they weren't going to fill old orders. That all of the PaB resources were dedicated to missing bricks from the Christmas orders.

And my Nov. 24th order has just shipped!

Man my order i got on the 27th from, not from the bestsellers list is still listed as in the warehouse. Do you know how fast they usually are?

Posted
1 minute ago, PaleozoicBricks said:

Man my order i got on the 27th from, not from the bestsellers list is still listed as in the warehouse. Do you know how fast they usually are?

bestsellers usually had a 1-2 day turn around from order to shipment. My bestsellers from November 1st is still back ordered, my standards order arrived as usual however the Lego service rep assured me that it would be shipped out this week and so far no changes to my back ordered status. 

Posted
1 minute ago, eldiano said:

bestsellers usually had a 1-2 day turn around from order to shipment. My bestsellers from November 1st is still back ordered, my standards order arrived as usual however the Lego service rep assured me that it would be shipped out this week and so far no changes to my back ordered status. 

So what did you get? I mostly got castle minifigs. 6 lion knights and 5 forestmen. My bestseller's order came early December. I personally don't think its a large order, but seeing it shutdown makes me question if I'm even getting it in February.

Posted (edited)
2 minutes ago, PaleozoicBricks said:

So what did you get? I mostly got castle minifigs. 6 lion knights and 5 forestmen. My bestseller's order came early December. I personally don't think its a large order, but seeing it shutdown makes me question if I'm even getting it in February.

I legit got yellow and white bricks to expand my El Dorado fortress. All my orders that had imperials, castle and space arrived already, yet I'm literally waiting on regular lego bricks. Nothing special, no printed bricks, just regular bricks you would use like 1x2, tiles, bricks, 1x6 in yellow, stuff like that really.  Lego told me that when I ordered it, they had it in the warehouse, yet my order was back ordered due to how packed they were. 

Edited by eldiano
Posted
1 minute ago, eldiano said:

I legit got yellow and white bricks to expand my El Dorado fortress. All my orders that had imperials, castle and space arrived already, yet I'm literally waiting on regular lego bricks. Nothing special, no printed bricks, just regular bricks you would use like 1x2, tiles, bricks, 1x6 in yellow, stuff like that really.  Lego told me that when I ordered it, they had it in the warehouse, yet my order was back ordered due to how packed they were. 

Wait when did you order it?

Posted

Took money right away?

Rather had the other way, I pay, check that amount gone from account. Then it's sudenly back again, w/o me noticing. Then it is drawn again, when it is finally sent. = I checked main account cash level on weekend, then buy stuff some days later on real shop and ended with... not enough cash on account to pay. = paid in hard cash, after taking a short walk to home.

Posted

My order from Nov. 19th was finally marked shipped last week or so, and has been stuck in the limbo-land known as New Jersey for at least four days. The Insiders points were also a little late in getting sent to me... they arrived just two days ago. (I think they're supposed to arrive in my account when it ships from Denmark, but they didn't. I had to contact Customer Service for them to get to me.)

At this point I just hope my parts arrive intact and usable, hopefully by the New Year.

Posted

No delivery for me today, so it will be a parts free Christmas. Not that it matters too much, as there is plenty else to do, and it's unlikely I'd start any of the Bricklink MOC Pop-up Store models that all my incoming orders are for anyway. Regular sets for Christmas spread between me and the children will keep us more than busy enough.

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