Disney Minifigs

[Blackheart Brit]

My Ursula was missing her head. Anyone else missing parts to Disney minis?

[Robert8]

This seems to be a recurrent issue with the Disney CMF line. I've seen reports on facebook about an Ariel missing the gem piece and a Syndrome missing the 2x2 tile

I recently read this on NeoGaf:

Wow!! Lego customer service does it again!

So I've mentioned that my Disney CMF Genie had no hair and Maleficent didn't have her cape. I decided to email customer service to see if there was any possible way to get replacements. I told them I knew that things like that are usually tricky for minifigs especially when they're licensed but I thought it couldn't hurt to ask.

They responded saying that ufortunately they get the CMF direct from the factory so they're already in bags, and they had no way of getting me just those particular missing parts.

But!

They sent me two replacement Disney CMFs free of charge! They said they didn't know which one they'd be but I thought the gesture was extremely nice and way more than I was expecting. (Thought they'd just say "unfortunately we don't have access to those parts") they sent a Syndrome and Aladdin but I stopped by the local Lego Store and they had like 20 Disney CMF left, so I was able to trade them for the ones I actually needed.

Oh my god I just realized I got so caught up looking for a Donald for my dad and a set of Mickey & Minnie for my parents I forgot the look for a replacement Maleficent arghhhh

But anyway way to go Lego Customer Service! I wish more customers would have taken us seriously when we refer them to Lego CS for missing piece issues or anything similar, their customer service is top notch.

Was also able to get an extra Pizza Planet Alien and they had the last set of CMF out so I was able to get my missing Knight to complete the set! Woo!

[Stash2Sixx]

IF you have an issue with a LEGO product, you should consult LEGO's customer service team. We are not LEGO and are unable to assist you when it comes to missing pieces. We can vent about other issues, gripe, complain, commend, and discuss...

I'm sure you probably already knew this, but I figured now was as good a time as any to post this.

[Cinderbike]

My Alice was missing a cookie (if anyone is willing to sell me one please let me know!).