June 9, 20177 yr 10 hours ago, Splat said: If you go to https://www.lego.com/en-au/service, there is an option to 'Send Email' and directly below that is an option to 'Phone Us'. Click that, and select your country from the drop-down to get their phone number. Exactly! LEGO® Service 1800 823 757 We're open 24 hours from Monday to Friday. I recommend giving them a call. That will speed things up. 19 minutes ago, Aventador2004 said: And I think they want you to keep buying from them... You think?!
June 9, 20177 yr Just now, Jim said: You think?! I should have said I know that they do, and I find good in knowing every lego I use is from lego.
June 9, 20177 yr Just now, Aventador2004 said: I should have said I know that they do, and I find good in knowing every lego I use is from lego. Was just joking.
June 9, 20177 yr I use a brick separator to disconnect the PF connectors whenever possible. Also it works for removing batteries from the battery boxes. 15 hours ago, LvdH said: I remember a few years ago my NXT 2.0 broke due to leaking batteries. I contacted Lego and they sent me a brand new one. This is a set from 2009 getting a brand new €200 piece 6 years after release (at the time). Lego's customer service is one of the best of any companies. Yes, they are. They replaced my NXT 2.0 when a capacitor inside exploded. It made a loud boom when I turned on the NXT one day and smoke appeared under the LCD glass. I had to sent the broken one back when the new one arrived.
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