problems checking out on lego site

[kermit]

i have been trying for the past 3 days to order some sets from the lego shop site and every time i try to check out i keep getting the message couldnt authorize ....has anyone been experiencing the same error?

Edited August 3, 2019 by kermit

[Chiaroscuro]

Same error here. Since last weekend. However my order have a B&P order together with a set. I thought that was the cause of the error, since B&P isn’t working properly right now. 

 

Does your order only includes sets or it has pieces too?

[Final Exit]

I’ve ordered two or three times since the recent updates on the site and its been a massive pain each time, the new VIP thing is terrible too, they really are taking the fans for granted, the customer service has suffered too, although they might be snowed under with complaints relating to the terrible new site.

Some of the hidden side sets that I preordered would “ship on 1st August” are still sitting in the warehouse according to the site, yet the ones I ordered after the 1st have shipped already, I’m seriously disappointed with the new look lego experience.

[Chiaroscuro]

Hi guys! After spending more than 2 hours late night yesterday trying to order a single set (not even a P&B order) and getting the same payment error at checkout (“cannot authorize your payment at this time, please contact service support”) that I was having since the july system update of S@H, I finally made my order went through and I discovered what was causing the error (at least for me, please test this and see if it will help you too).

The error happened at parsing the billing address to start the charge. The charge did not start yet, the system was preparing the fields to start the process. After messing with the billing address a lot of times I discovered that the update messed with some fields lengths. 

My country use a 5+3 ZIP code. That was the address stored in my profile that the system was trying to use (and also it was the shipping address). However, when trying to enter a new billing address I found out that the system only allows 4 digits ZIP codes tom y country now (!). The number of digits is specifically for each country, but my country was set wrong. I could not fill a 5 digits ZIP in a new billing address without the system returning an error in the field.

So what I did was to create a new billing address with a ZIP code made of only the first 4 digits of my address. Attention, I did not change the shipping address, just the billing address. After that there was an error when the total of the basket was 0 and checkout wasn´t available. I just emptied the basket and put everything again on it. The order went fine and I was charged in my Credit Card.

Hope this trick may help some of you guys with problems at checkout.

But as a last note, if that works for you too, it shows that Lego TI doesn´t care. Simple as that. They were not working on a solution, because a simple checkout debug would show where the erro ris (parsing a field). Such a great TI support for a large company!