merman Posted August 2, 2020 Posted August 2, 2020 (edited) Ok, I am building the set right now but ever since the testing steps in the in instructions I’ve been having trouble making the thing work properly. i guess the orange beam (see picture) should be perfectly horizontal or vertical but it hardly ever isn’t. There always seems to be a tooth off of the 24t gear. When I try to fix this by adjusting the gear there seems to arise another problem. There is a calibration button in the app but that doesn’t fix the issue either. thing is: calibration works but as soon as I lift the grey stop beam, the orange beam is off one tooth. Result: the long axle making the keys move won’t rotate when I play a song. also: the smarthub keeps on lighting up in orange and blue. who can help? Edited August 16, 2020 by merman Quote
merman Posted August 2, 2020 Author Posted August 2, 2020 Hmm issue seems to be linked to batteries. I put in brand new batteries... Quote
makoy Posted August 10, 2020 Posted August 10, 2020 I know this is a late reply but I got this set and for anyone reading this, the stop beam would work only in reverse (anti-clockwise) -- that is when you hit the reset gear button in the Power Up phone app. This will reset the piano keys to normal 'rest' position. I doubt it will be fully aligned or perfectly perpendicular during normal playback. As for your solution. Anyone new to this new smarthub, it is always a good idea to have fresh batteries. I had to buy new sets of rechargeable batteries just for this so that I do not have to worry about disposable batteries randomly dying. Quote
JintaiZ Posted August 11, 2020 Posted August 11, 2020 @merman@makoy, it's the 21323 instead of the 21313. Quote
Gette Posted January 4 Posted January 4 (edited) I'm hoping someone can help me,.I have a similar issue as @merman with the 21333, the long axle worked both ways when I tested it, until I fixed it all together. Now the little orange beam stops against the grey stop beam resulting in a beep from the battery pack (when turning counter-clockwise) it only works in the clockwise rotation. I've double checked everything and can't find anything wrong with the build. Anyone else had this issue? Edited January 4 by Gette Quote
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