Soooo i accidently orded a replacement piece

[Darth_Legois]

I was on the S@H website and i was just looking to see if i could somehow get the Legs from the Millenium falcon han solo [lost them ] and somehow i accidently orderd one to my address will i have to pay for it? since i was looking under the missing piece from set section not replacement piece i feel like a total idiot on top of that i think it has the wrong phone number.......i think ..

AGGHHHH well it will be funny if it comes in the mail in afew weeks i just hope i dont have to pay for it

[Navy Trooper Fenson]

You ordered them as a missing piece, right? So, if the shipping costs are higher than the worth from the legs it will come for free.

So, have a nice day with your new legs.^^

[xenologer]

I havent actually used the Lost Brick form before, only asked for Replacements when I've had a problem with a new set out of box.

So I don't know if they prefer you to buy Lost ones; but Replacement stuff is generally free(since it was their fault).

I'd guess, since you filled out the form for Replace they'd just go with that and try to send em to you free. I've yet to see them actually ask someone to Prove it was really their mistake, etc. So its not like you'll be in trouble or anything.

Don't bother feeling guilty about it if they do send you a free part, just keep it; the cost of mailing it back to them and having them reprocess it would be more than the value of the brick itself.

[Siegfried]

I'd EMail them about it. As xenologer said, they probably will tell you to keep it, but it would be the honest thing to do.

How did you accidently enter your address?

[xenologer]

How did you accidently enter your address?

Sounds like, he was trying to fill out the 'Lost Brick' request form, but accidentally selected the wrong box and filed it as a 'Replacement Part' request.

Not that far off since they're both on the same page.

[Skipper 24]

I wouldn't worry. They would probably send you an email if they have to charge you.

[Batbrick]

It'll come free, I accidentally ordered a piece for my Niddhog dragon once and I got it for free

Batbrick Away!

[SirNadroj]

Replacement parts are free, however, it takes a little while for the pieces to come in.

Don't expect them in a week. I'd estimate a month+.

[legotrainfan]

I'd EMail them about it. As xenologer said, they probably will tell you to keep it, but it would be the honest thing to do.

Sinner, I share your opinion on that matter.

Darth_Legois_619, just tell them you made a mistake by e-mail. I'm pretty sure you can keep the legs anyway. I can remember that I once ordered some parts via phone call. Among the order, there were some 1x1 tiles; they sent me one tile too many and I informed them about that matter. Laugh now if you want, me writing an e-mail to them just because of one little tile, but it's the correct thing to do. Well, I could keep the additional tile and didn't have to pay for it.

Edited June 21, 2008 by legotrainfan

[Adam]

That's... interesting. It'll be free, don't worry.

Edited June 21, 2008 by Adam

[DarkYamiDragon]

They won't charge you for it. I order pieces all of the time because they're missing out of a set I bought (so many on eBay have missing pieces). It's really okay to do it if you are missing the part.

[hollisbrick]

It will be free, I used to order peices for free

[Alice]

I'm really disappointed in this thread. I wouldn't have guessed that so many people that love Lego so much would abuse the fact that Lego is willing to rectify their mistakes.

The form is pretty clear to me.

Lost: This means you lost the part out of a set and it is not Lego's fault.

Missing: This means the part was left out of a NEW sealed set and it is Lego's fault.

Broken: This means it was broken in shipping and it is Lego or the Postal Company's fault.

If I purchased something through ebay or another site and it had a missing part, I would use the lost option or just buy it off of bricklink because that clearly was not the Lego company's fault (unless the set was sealed). Also, broken doesn't mean that you broke the part at home, it means you received it from Lego and it was broken before you played with it or built with it. It just feels like people are really taking advantage of the missing part option which bothers me and seems really dishonest.

[WhiteFang]

I agreed with Alice's view.

This is taking advantage of LEGO special feature, if there is clearly no missing parts from a MISB sets that is produced from LEGO factory. Buyers should make use of this feature with integrity. Clearly, it is shown to use for buyers to have an additional channel for them to obtain their missing parts that is left out during the production cycle.

Compared it with the numbers of true submissions againest false submissions that looks like true submissions. What do you think LEGO will do, when they found out the false submissions outweighs the true submission?

Think about it, LEGO will introduce tighter fliters for this channels. What if one day? LEGO request you to mail in a "proof of purchase" or in simple terms, your reciept. Then, with that reciept, they will process the request for you.

This is a very good channel. I made use of it before, because, there is a missing part from one of my set. And it looks awfully odd with the missing piece. 2 months of long waiting time, is well worth it. Especially when I am from Singapore, where S@H is not supported in my country.

This is a very great channel. Imagine the sadness you will feel, after building when you realised there is a missing piece? What can be worse if LEGO decided not to believe your claims anymore?

Do some reflections before abusing something that LEGO can choose not to do it at all.....

[Stash2Sixx]

I picked up the Troll Warship a few weeks ago, then built it that night. Of course, I took all cool minifigs and left them on the end of the table after i was done showing them off. One of my dogs decided she was going to chew on LEGO that day, so I had 6 mangled Orcs and a mutilated Dwarf. I went online that night and ordered replacement pieces. Within 36 hours, I had emails saying if I wanted these pieces, I should call and pay. No problem, this was a legitimate replacement, so I paid for them. They said if I did not pay the required fee, then no parts would be shipped out.

So yes, the system works.

[Shadows]

Within 36 hours, I had emails saying if I wanted these pieces, I should call and pay. No problem, this was a legitimate replacement, so I paid for them. They said if I did not pay the required fee, then no parts would be shipped out.

So yes, the system works.

Right, because you used the system properly.

Alice's point was that it seems that some are doing otherwise, then wanting to validate that misuse, which could eventually lead to exactly what WhiteFang said, a day when everyone loses the luxury of ordering replacement parts easily. That would be horrible, wouldn't it? Everyone should consider that when they make one of these "mistakes."

Oh, and bad dog!

[Darth_Legois]

Well im "back" sortof my internet had issues since yesterday morning so i didnt get to reply untill now

Anyway thanks for the replys

Yea well it was a honest mistake ive never used it before either and i hadnt had much sleep so yea......

I doubt if it does come it wont come in a month since im in Australia it will probable take longer if it does come im guessing

[KimT]

Normally You get a mail confirming Your replacement request (Yes, I've done it a few times).

No mail = no confirmation = no bricks.

I'm pretty sure getting licensed bricks is nearly impossible this way. (Yes they know all the tricks)

Also I find the "between-the-lines" suggestion of abusing this cool customerservice offensive.

Use it if You get a broken piece or a set has a piece missing and not to get that little extra something.

Do You really think they'll believe that Your dog flushed 600 Kashyyk troopers out in the toilet?

Stay real - don't steal

KimT

[Darth_Legois]

Normally You get a mail confirming Your replacement request (Yes, I've done it a few times).

No mail = no confirmation = no bricks.

Do You really think they'll believe that Your dog flushed 600 Kashyyk troopers out in the toilet?

Yea i just checked my Email i got it.

I LOL'D So hard at the next comment but it is true people who use it to steal stuff are SCUM!!!!!!

[I Scream Clone]

I picked up the Troll Warship a few weeks ago, then built it that night. Of course, I took all cool minifigs and left them on the end of the table after i was done showing them off. One of my dogs decided she was going to chew on LEGO that day, so I had 6 mangled Orcs and a mutilated Dwarf. I went online that night and ordered replacement pieces. Within 36 hours, I had emails saying if I wanted these pieces, I should call and pay. No problem, this was a legitimate replacement, so I paid for them. They said if I did not pay the required fee, then no parts would be shipped out.

So yes, the system works.

Bad beats Stash, at least you didn't have to wait for them to emerge at the other end of the dog though

I agree with Kimt, this system shouldn't be abused otherwise it will cease pretty quickly!

Edited June 23, 2008 by I Scream Clone

[cartoondude]

I ordered a set off Ebay before i new about Bricklink and half the pieces were gone and replaced with mega blocks and other clone brands. So i ordered some replacement pats of of S@H on they came free.

[WhiteFang]

I ordered a set off Ebay before i new about Bricklink and half the pieces were gone and replaced with mega blocks and other clone brands. So i ordered some replacement pats of of S@H on they came free.

Hello cartoondude,

I am not going to sound rude or nasty. Please read the quotes which had posted earlier.

These are the views that AFOL/TFOL thinks of this programme. Seriously, I really hope you think through carefully and treat it as a lesson learnt. Do some reflections instead of showing off to others, on how you get the replacement parts through LEGO.

IMHO, you are abusing the system....

Lost: This means you lost the part out of a set and it is not Lego's fault.

Missing: This means the part was left out of a NEW sealed set and it is Lego's fault.

Broken: This means it was broken in shipping and it is Lego or the Postal Company's fault.

If I purchased something through ebay or another site and it had a missing part, I would use the lost option or just buy it off of bricklink because that clearly was not the Lego company's fault (unless the set was sealed). Also, broken doesn't mean that you broke the part at home, it means you received it from Lego and it was broken before you played with it or built with it. It just feels like people are really taking advantage of the missing part option which bothers me and seems really dishonest.

This is taking advantage of LEGO special feature, if there is clearly no missing parts from a MISB sets that is produced from LEGO factory. Buyers should make use of this feature with integrity. Clearly, it is shown to use for buyers to have an additional channel for them to obtain their missing parts that is left out during the production cycle.

Compared it with the numbers of true submissions againest false submissions that looks like true submissions. What do you think LEGO will do, when they found out the false submissions outweighs the true submission?

Think about it, LEGO will introduce tighter fliters for this channels. What if one day? LEGO request you to mail in a "proof of purchase" or in simple terms, your reciept. Then, with that reciept, they will process the request for you.

This is a very good channel. I made use of it before, because, there is a missing part from one of my set. And it looks awfully odd with the missing piece. 2 months of long waiting time, is well worth it. Especially when I am from Singapore, where S@H is not supported in my country.

This is a very great channel. Imagine the sadness you will feel, after building when you realised there is a missing piece? What can be worse if LEGO decided not to believe your claims anymore?

Do some reflections before abusing something that LEGO can choose not to do it at all.....

I picked up the Troll Warship a few weeks ago, then built it that night. Of course, I took all cool minifigs and left them on the end of the table after i was done showing them off. One of my dogs decided she was going to chew on LEGO that day, so I had 6 mangled Orcs and a mutilated Dwarf. I went online that night and ordered replacement pieces. Within 36 hours, I had emails saying if I wanted these pieces, I should call and pay. No problem, this was a legitimate replacement, so I paid for them. They said if I did not pay the required fee, then no parts would be shipped out.

Alice's point was that it seems that some are doing otherwise, then wanting to validate that misuse, which could eventually lead to exactly what WhiteFang said, a day when everyone loses the luxury of ordering replacement parts easily. That would be horrible, wouldn't it? Everyone should consider that when they make one of these "mistakes."

I'm pretty sure getting licensed bricks is nearly impossible this way. (Yes they know all the tricks)

Also I find the "between-the-lines" suggestion of abusing this cool customerservice offensive.

Use it if You get a broken piece or a set has a piece missing and not to get that little extra something.

Do You really think they'll believe that Your dog flushed 600 Kashyyk troopers out in the toilet?

Stay real - don't steal

Edited June 23, 2008 by WhiteFang

[Dr. Brick]

I must agree with all of these comments.

TLC does a lot of hard work to make us happier, and how do you thank them? By stealing from them? You just don't do that, certainly not from your favorite toy company!

Dr. Brick

[Tanotrooper]

This thread leads me to my question:

can you order parts this way? (paying of course) I heard someobody talking about it already...

(like Playmobil's replacement parts?)

LEGO has always been very friendly and correct with me, and helped me with missing pieces very fast.

TT

[Shadows]

can you order parts this way? (paying of course) I heard someobody talking about it already...

(like Playmobil's replacement parts?)

To a point. For the most part, they suggest the online Pick-a-Brick for normal parts. Licensed parts are more difficult. While attempting to buy a single clone helmet, I was told 3 different stories on the subject. I don't know which is true, but here they are.

1. Due to licensing restrictions, we can't sell individual licensed minifigs/parts.

2. We have it, but not for individual purchase, we only keep a limited supply on hand for replacement purposes.

3. We don't have it at all.

That said, I think they just want people to buy the sets and not rely on them to pick up individual minifigs, which I can respect (annoying as it was in this case).

So it all depends on the part, I guess.