Hi 

Begin to build this set after stage 3 there is advice to check the movement   of  motor  

Try to run it use  PowerUP app for Android   on my tablet and on my mobile  and after  i get connect   to   to BT  and 

try to run the  Play option    I don't see the "run" icon only the   " gear " icon and can not run the test

1)when i press on the " gear " icon the motor  work for  about 1 second 

2)  when i try to test the motor in Design  mode  the motor work

Any idea ? Regard ahead Doron

 

you should not connect your phone/tab with BT to the hub
the app does this self, just follow instructions in the app

Hi 

I don't connect  i just press the button to turn-on the hub and the app  connects  to the  mobile   as you wrote 

when i  press the gear icon on the main screen of  the app    and go to "setting " the  "auto connect " and  " never time out " are enabled 

 

Some folks have had success with removing and reinstalling the app.

Hi

It  did not help there is some problem  with   routine  that take control on Piano    does any one of you use it ?

Does LEGO have an technical support  email or chat to get connect with ?

4 hours ago, sonra said:

Does LEGO have an technical support  email or chat to get connect with ?

Yes: https://www.lego.com/en-gb/service/contact-us

Thanks