Piano 21323 set

[sonra]

Hi 

Begin to build this set after stage 3 there is advice to check the movement   of  motor  

Try to run it use  PowerUP app for Android   on my tablet and on my mobile  and after  i get connect   to   to BT  and 

try to run the  Play option    I don't see the "run" icon only the   " gear " icon and can not run the test

1)when i press on the " gear " icon the motor  work for  about 1 second 

2)  when i try to test the motor in Design  mode  the motor work

Any idea ? Regard ahead Doron

 

[JaBaCaDaBra]

you should not connect your phone/tab with BT to the hub
the app does this self, just follow instructions in the app

[sonra]

Hi 

I don't connect  i just press the button to turn-on the hub and the app  connects  to the  mobile   as you wrote 

when i  press the gear icon on the main screen of  the app    and go to "setting " the  "auto connect " and  " never time out " are enabled 

 

[Lego Tom]

Some folks have had success with removing and reinstalling the app.

[sonra]

Hi

It  did not help there is some problem  with   routine  that take control on Piano    does any one of you use it ?

[sonra]

Does LEGO have an technical support  email or chat to get connect with ?

[Andman]

4 hours ago, sonra said:

Does LEGO have an technical support  email or chat to get connect with ?

Yes: https://www.lego.com/en-gb/service/contact-us

[sonra]

Thanks