I do agree with you, though if you are going to make a post like this, it might be helpful to at least have a link to the other one that you are talking about.

Link.

By the way, I called customer service today to try ordering the brown 'stache as a replacement part again. They said no problem, but they said that last time and sent the wrong head.

Edited April 7, 200915 yr by soc399

What's the point of this thread? We already have one topic on this, which is perfectly fine. Why did you feel the need to post another? Not trying to be a nag, it just seems there are many repeat threads...

Sorry. Someone changed the title to the disscusion so everything that people have to say can go here.

It does not say anywhere on the box that the actual product might differ from the box art. The stache is show brown but must got grey. Also people have gotten a Willie type gead for Marion. The last one is on the back of the box it shows the pilot having this head:

All known have the smirk head and the error head is just a box mistake. Most don't mind the Marion error. Anyone who recived an grey like me wants a brown. What my point is that it does not state that the contants may vary. I don't know what can come out of this. I know there can be missing pieces, extra, excessive extras, ( I got alot in a Spongebob set and I'd like to know if you got any) misprints, or errors.

I HAVE THE SOULTION!

What I did was order the stache head from Race for the Stolen treasure. I recived a brown!!! I figured since people have gotten a brown in that set it might work. Yeah!!!

I HAVE THE SOULTION!

Great, there we go. This thread has about run it's course and you've made the last 3 posts, so I think it's time to shut it down.

Case closed!

a while ago a couple of eb members complained about the wrong moustache for the mechanic for the new indiana jones set i sent lego an email both what i said and recieved are shown it also says how to claim the brown moustache

p.s please lock the topic so no respones can e posted

many thanks

Dear Harry, Thanks for getting in touch with us.

We apologize for the confusion with the one of the figures in Indiana Jones™ Fight on the Flying Wing set #7683.

The error was discovered after many of the sets were released to our stores.

Harry, I am sorry that you were given incorrect information about how we handle these situations.

We make every effort to satisfy our customers and correct any errors to our best abilities. All the sets released after February have the correct figure and mustache color.

Should you buy a set and it is not as pictured just let us know and we will be happy to send you the corrected figure.

Please note that if you require replacement mini-figures or their accessories for a licensed product such as Star Wars™, Batman™, Indiana Jones™, Harry Potter™, SpongeBob SquarePants™, etc.,

you will be required to give us a proof of purchase

(8-digit number on the building instructions, printed in very small characters and starting with the number 4). This proof of purchase should be indicated in the Comments Section of an online parts request.

Listening to what LEGO fans have to say helps us get better and better. We appreciate you contacting us and please if you ever have any concerns about our products I recommend that you contact us directly to get the most accurate information available. Please get in touch if you have any questions (you'll need to remind me of the reference number on this letter). It's free to call us on 00800 5346 5555 (Monday - Friday, 8am-5pm). Happy building!

KarenLEGO Direct Consumer Services

dear lego customer service at the begining of the year you released an indiana jones set thefight on the flying wing to be precise. on the box and apprantly in the instructions the mechanic featured hasa flesh head and a brown moustache and eyebrows but many people onlego forums have been saying that they have been given grey moustachedhead featured in race for the stolen treasure and some have said thattrying to return it for a brown one they have turned away with yousaying that it wasnt supposed to be released and that the box was amisprint. so i was wondering if i brought the set and was given a grey headcould i return it? or will i be turned away to? if it is true and the box is a miss print then i suggest that yourecall all of the sets and correcting the supposed mistake as to avoidpeople getting the wrong idea now i know your a big company and that things like this matter tocustemers so i would like to clear this up once and for all many thanks harry young

Thanks for the update. This really belongs in the original (locked) thread, so I'm going to merge it (and then my post will look silly, since it's already there )