Missing pieces from lego sets

[Dr. Steve]

I am sure that they will mail you the missing parts. They have always had great customer service. I have had a few missing parts over the years and they have always sent them out.

[phillip10]

I bouhgt a aquaraider base a few years back and one of the main leg pieces(used for holding up the base) was gone!

[Grimmy]

Gizmondo did a story about a trip to the lego factory last year that was really cool. What impressed me the most is that all these sets seemed to be put together by massive computer automation and robots. You would think with all that technology they would get their part count right, or at least have a set done by weight. I known the scale at the supermarket it precice enough to tell if i had a greeting card or not on it, they could make a scale that could tell if a set was correct or not.

but what really boggles my mind, is how does that WRONG piece get in there? If the machine is running bins of black 1x2s and 2x4s and 1x6s where the heck does that white 1x3 come from? The block fairy?

I seen a few lego trips and video of the factory, I probably know the one your talking about. I've worked in a factory before but never in a situation where a product contains hundreds or thoughsands of tiny parts like Lego. Those machines, run 24 hours a day everyday and one machine can be spitting out hundreds of pieces per second. Who ever the engineers are that create those machines are very talented. It's amazing how the pieces come out and land in the same place all the time and get turned this way or that way to go into a bag. With the amount of parts coming out incredibly fast from the machines, I don't know how they have the accuracy that they do. It's amazing! Of course each machine needs maintenance after a certain amount of time. So many things can happen.

I'm glad to see this post because I was very curious as to how many people have had missing pieces in their sets. I've not had nearly the amount of sets in my life as you all. I've never had a piece turn up missing but their have times where I put a piece in the wrong place in the build and needed it somewhere else so for an hour I start thinking it might be missing but it turns up eventually when I find out my mistake after back tracking a bit.

Me and my niece were building the Winter Toy shop Tree and we cannot find four 2x4 plates needed left to finish the tree. I looked so much that we ran out of time and have to finish it friday when she comes over. Since I just got back into Lego I don't have any green 2x4 plates lying around so we are going to do everything else and maybe the 2x4 pieces will turn up then. If they don't, then I'll stick some brown ones I got on the bottom lol.

[Lego Lassie]

I've rarely had a piece missing in a set and when requesting a replacement through the online service they were very prompt and no problems. Until I bought Trolls' Mountain Fortress......that was a disaster. After going through the pieces and accounting for all the ones I had, I totaled 81 missing parts. The horror of it was that it included the minifigures as well (one of the greatest reasons for my interest in the set). Most of the king was missing, about half of the troll king's pieces and bits of other various figures.

I was very nervous that they wouldn't believe me when I filled out the form considering exclusive minifigures were involved. Thankfully no problems arose and I was able to complete the set but that was a tense time. I wonder how many bags were missing from the box and how the weighing missed it. I guess mishaps like that happen from time to time but I never thought I would have the dubious privilege of experiencing it!

[David Thomsen]

I've actually never had a missing piece... which makes me feel kind of lucky, looking at how often it seems to happen. There have been times where I have sworn there had been a piece missing, then either found it or realised I'd put the wrong thing in the wrong place. More often the latter, especially when I can't tell if dark grey in the instructions means, light grey, dark grey or black.

[Sir Fred]

The only piece I've had missing so far was one of the bronze orc swords with the Troll Warship. I was impressed with how quickly the missing piece was sent.

[Cian]

I had my first missing piece in 19 years of getting sets last week - a sticker set; have one on the way from Lego now.

I've received more than a few random extra pieces - I've managed to build a frankenstein minifig or two from leftovers!

[MrTools]

The only problems i have had was with my AT-TE, it was missing two grey 1X2 slopes.

[RocketClone]

My star wars pirate tank had missing pieces but i contacted LEGO about it and got new pieces.

[Peppermint_M]

So how do I get a mising set? I made an order last week for a Pirate Advent Calander and Squidman's Escape. I was invoiced both and not told of any delay to either. A box came today and inside was an invoice for both sets but only the Advent Calander. The only help I can get on Lego.com seems to be about missing parts.

Anyone else had this problem?

[ben506]

So how do I get a mising set? I made an order last week for a Pirate Advent Calander and Squidman's Escape. I was invoiced both and not told of any delay to either. A box came today and inside was an invoice for both sets but only the Advent Calander. The only help I can get on Lego.com seems to be about missing parts.

Anyone else had this problem?

I've had something vaguely similar a last year - they sent me completely the wrong order. The best thing to do would be to phone them up and say, they're usually very helpful, as they know kids might be involved (even if they're not!) so the dangers for parental anger is quite high. They sent out a new box with the sets missing by express, and just told me to return the box I got by mistake. Hope that's of some help, though I imagine you've probably already though of phoning them.

Almost wish I'd kept the wrong box, and just reordered. It was for a toy shop in Yorkshire (while I'm on the south coast, so quite a mix-up), and was full of Lego Batman sets and keyrings. About 20 The Escape of Mr. Freeze, 15 Catwoman Pursuits and keyrings of the two different versions of Batman, Two Face, Clone Wars Obi Wan, Clone Wars Anakin. 99 (yes, ninety-nine!) of each keyring, Must have been worth about £1500 in total, and would be even more now. Considering I returned it for less than £100 of Star Wars, I must have been feeling pretty stupid. Though when the new box arrived, it had a knife in, so I suppose that's some compensation .