lol_random_sht Posted September 20, 2010 Posted September 20, 2010 (edited) Dear Lee,I am really sorry to hear about your problems with the Motorized Excavator. I have send you the parts you asked for and the replacement parts that you need to make the “digging arm” of your Excavator 8043 as strong as it should be will be send to you as soon as the designers in Denmark have redesigned the part. This should be in the beginning of October. While we were testing the new pieces, we realized that there was another improvement we could make, so we’re also sending you an extra bag of pieces that should be included in the model at step 33 and 36 in the building instructions. These new pieces may help your Excavator to move backwards and forwards more efficiently. We hope you enjoy building this great set and thank you for your patience. Best wishes and Happy Building! Your LEGO Customer Service Team LEGO Direct Edited September 20, 2010 by KimT quote tags added and employee name removed Quote
KimT Posted September 20, 2010 Posted September 20, 2010 So, what's your points in this Lee? That you got the parts and you're happy? Or are you mad that TLG produced an excavator with defects? What's it to be? Quote
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