Online lego.com survey

[Fugazi]

Yesterday I got in my e-mail a survey invitation from lego.com. As a reward for taking the survey the e-mail promised a free shipping promotional code:

*Free delivery is available on standard delivery and on orders over £25. Offer only valid for deliveries to the UK. Free delivery promo code will be displayed after the survey is completed and can be redeemed at checkout on your next purchase through shop.LEGO.com

Tried it (twice) and no promotional code ever appeared, I was simply redirected to lego.com. I will write to TLG about this, but I was wondering if any of you experienced the same or if it's just me doing something wrong?

[Duke]

I experienced the same thing I also wrote an email to customer services.

[drdavewatford]

I experienced the same thing I also wrote an email to customer services.

Same for me, and when I replied to the e-mail to point it out I was informed that the address wasn't monitored.

Dr. D.

[Big Cam]

Its probably just a promo overall, did you add stuff to your cart and go to the checkout to see shipping charges? Maybe their redirect link would have done this.

Just something to try. Hopefully customer service gets back to. You.

[Praetorian]

I think it might depend on the browser you use. I had the same problem with Internet Explorer - no code was displayed at the end, however, I went through the survey again in Google Chrome and the code appeared at the end!

Edited October 14, 2010 by Praetorian

[coupi]

I completed the suvery earlier today, using Mozilla Firefox, and the code showed up after completion.

[Fugazi]

Just a quick follow-up, today customer service got back to me and simply gave me the code. Thanks TLG!

Edited October 15, 2010 by Fugazi