Lobo723 Posted July 6, 2011 Posted July 6, 2011 Why me my first Train And it had to be Defective Called Lego And They Are Sending a replacement But Now I Have To Wait :( anyone Else had This Problem? Quote
Toastie Posted July 6, 2011 Posted July 6, 2011 Why me my first Train And it had to be Defective Called Lego And They Are Sending a replacement But Now I Have To Wait :( anyone Else had This Problem? Hi Lobo723, shit happens. Never came down on me (LEGO wise) but ... This as a very unique thing which very rarely happens - you're lucky! Put the misprinted piece into a nice transparent box. Chances are it won't come across again. Regards, Thorsten Quote
mrblue Posted July 6, 2011 Posted July 6, 2011 I can only agree and tell you to keep it in a safe plastic wrapped place or box. lego has a very good customer service regarding defective bricks (at least for my experiene)! and your "defective" brick is likely going to become a "rare" very expensive brick sooner or later! have a nice train lego day mrBlue Quote
legodac Posted July 7, 2011 Posted July 7, 2011 What was the defect? Are you saying it's the lines don't match up? Quote
Lobo723 Posted July 7, 2011 Author Posted July 7, 2011 What was the defect? Are you saying it's the lines don't match up? yea the gold lines go on the sides this one has just 1 and almost in the center Quote
Lego Man Can Posted July 7, 2011 Posted July 7, 2011 That is very unlucky. I remember once I got a set, there was no stickers in the box and when I went back to get another one, they were all gone... and I still want the set, but the prices have gone way to high. Quote
Mr Benn Posted July 7, 2011 Posted July 7, 2011 To echo what Mr Blue said - Lego customer service has always been excellent when I've had problems, though they can be really very chatty and interested in what you're doing if it's Pick a Brick stuff you're trying to sort out - no bad thing! Easiest thing for you to do will be to look up the part number (I don't have the instructions to hand but I'm sure the Emerald Night instructions will have a parts inventory at the back) and then have that handy when you call them, it'll make the call a lot easier - though if you end up having to describe the brick they'll definitely still be able to help you out. Usually only takes about a week from calling them for stuff to arrive too! Quote
Pet-Lego Posted July 7, 2011 Posted July 7, 2011 When I encounter a broken or missing piece in a new set I just bought I go to the following web-address LEGO Customer Service Select the set, select the part(s) describe the problem and a few days later the replacement part(s) is on the doormat. Quote
LEGO Train 12 Volts Posted July 7, 2011 Posted July 7, 2011 This is a singular rarity ...you're a luky man! Quote
Pingles Posted July 7, 2011 Posted July 7, 2011 (edited) Why me my first Train And it had to be Defective Called Lego And They Are Sending a replacement But Now I Have To Wait :( anyone Else had This Problem? I am fascinated by your lack of commas and periods combined with random capitalizations. Honestly, that's a fascinating typing quirk. Edited July 7, 2011 by Pingles Quote
mrblue Posted July 8, 2011 Posted July 8, 2011 (edited) I am fascinated by your lack of commas and periods combined with random capitalizations. Honestly, that's a fascinating typing quirk. maybe he is just shocked by what happened! once I had a problem with a wrong brick and I used the link suggested by Pet-Lego few posts up here... in less than a week I got the right part in my hands! what really impressed me by the lego customer service is that once I asked why a brick in pab was no more available online and if by chance they knew if some were still available in the warehouse... after asking my address, a nice voice said that they would have sent me some for free!!! a week or so and eight bricks were in my hands! have a nice train lego day mrBlue Edited July 8, 2011 by mrblue Quote
Sokratesz Posted July 11, 2011 Posted July 11, 2011 I am fascinated by your lack of commas and periods combined with random capitalizations. Honestly, that's a fascinating typing quirk. LEGO customer service is pretty good though from own experience so they should sort it out :) Quote
legodac Posted July 11, 2011 Posted July 11, 2011 On the note of customer service, I've always found that it is quicker to phone toll free rather than using the website. I always phone Lego Shop @ Home, the number is1-800-835-4386. The numbers may very depending on which Country you live in. Being in Canada, I am always talking to someone in the States. They are always helpful in almost every way, not just ordering Lego. Quote
Pingles Posted July 11, 2011 Posted July 11, 2011 I'd be interested to hear how fast they resolve this. Just as kinda an average-Joe case. Quote
Lobo723 Posted July 11, 2011 Author Posted July 11, 2011 I'd be interested to hear how fast they resolve this. Just as kinda an average-Joe case. Went to the mail box today & Nothing Yet :( Ill post when i get it. Quote
Fuzzylegobricks Posted July 13, 2011 Posted July 13, 2011 Very interesting topic! Funny thing about my luck is that all of my lego sets have had a defective piece! Quote
Lobo723 Posted July 17, 2011 Author Posted July 17, 2011 Checked the mail And This is what was in the mailbox. And finally can complete my EN with this So it was fast in my opinion Thanks! Lego Quote
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