Jim Posted August 7, 2013 Posted August 7, 2013 I placed 2 orders (1 Crawler in each order) on August 1st, around 10am UK time. After sitting at Customer Services" for a bit, they both changed to "In Process", and within each order, the Crawlers are "Backordered", but the Galaxy Squad mechs are "Cancelled". I've seen lots of people saying that their mechs were shipped to them separately but I've not seen anyone else who's mechs are "cancelled". Getting both mechs cancelled seems like a bad omen Quote
PsyKater Posted August 7, 2013 Posted August 7, 2013 I placed 2 orders (1 Crawler in each order) on August 1st, around 10am UK time. After sitting at Customer Services" for a bit, they both changed to "In Process", and within each order, the Crawlers are "Backordered", but the Galaxy Squad mechs are "Cancelled". I've seen lots of people saying that their mechs were shipped to them separately but I've not seen anyone else who's mechs are "cancelled". Yes, this is new to me. Quote
losimagic Posted August 7, 2013 Posted August 7, 2013 You had me worried so I gave Lego a call. My mechs were cancelled because I received one with the order I placed for 21103 and 75015. Apparently it's one per household so they cancelled the other two - that's fine. I asked about actually getting the crawlers and the lady said that as I ordered early on the 1st, the chances of getting one (or two) are good, but she couldn't say 100%. I'll just have to cross my fingers. Quote
Jim Posted August 7, 2013 Posted August 7, 2013 (edited) You had me worried so I gave Lego a call. My mechs were cancelled because I received one with the order I placed for 21103 and 75015. Apparently it's one per household so they cancelled the other two - that's fine. I asked about actually getting the crawlers and the lady said that as I ordered early on the 1st, the chances of getting one (or two) are good, but she couldn't say 100%. I'll just have to cross my fingers. Sorry about that Good thing you called! Looks your gonna be a happy camper! Edited August 7, 2013 by Gekke Ted Quote
Meatman Posted August 7, 2013 Posted August 7, 2013 I got my set and the box was completely damaged from the polybag inside. Quote
PsyKater Posted August 7, 2013 Posted August 7, 2013 I asked about actually getting the crawlers and the lady said that as I ordered early on the 1st, the chances of getting one (or two) are good, but she couldn't say 100%. Funny that they say this, but one can still order at S@H Quote
losimagic Posted August 7, 2013 Posted August 7, 2013 Funny that they say this, but one can still order at S@H I was thinking of asking her about that but she was so nice, I didn't want to put her into an awkward position. Quote
doriansdad Posted August 7, 2013 Posted August 7, 2013 (edited) Well a CSR is not allowed to "guarantee" anything. They are still available to order. I am guessing they initially took more than 20k orders but most of those were duplicate reseller orders that were flagged and cancelled. Still plenty of stock left on S@H. I am guessing it will truly go to sold out sometime in September and at that point you will not be able to add it your bag on S@H. Edited August 7, 2013 by doriansdad Quote
antp Posted August 7, 2013 Posted August 7, 2013 My mechs were cancelled because I received one with the order I placed for 21103 and 75015. Apparently it's one per household so they cancelled the other two - that's fine. Strange, as they shipped me a second one with another order (BTTF out of stock too + something else shipped this time) made two days after the crawler. Quote
EyesOnly Posted August 7, 2013 Posted August 7, 2013 I find it really funny have the status keeps changing from ships in september to ships in august. Happens several times a day. Right now it's back to 11 september but earlier today it was 22 august. Quote
N-4K0 Posted August 7, 2013 Posted August 7, 2013 For such a situation, I always think about a part of the lyrics from Alphaville- Forever Young - "Hoping for the best, but expecting the worst" - hope for August 22, but expect September 11 Quote
legomaniac83 Posted August 7, 2013 Posted August 7, 2013 (edited) ....And considering this set, even when new, wasn't particularly cheap (I paid $289 CAD for it when I bought it from the Lego store in Toronto).... I'm sorry but if that is what you paid for it you got ripped off. The CAD price was $249.99, and that's what I paid at a Toronto Lego Store. Even with taxes its still cheaper than $289 Also for those that did not get the Hot Dog stand (like me), I called Lego CS and they shipped me one. The lady on the phone was unsure if they had any but when she checked they had a few left. Might be worth a shot if you're still looking for one. I called on Monday. Edited August 7, 2013 by legomaniac83 Quote
Fatteh Posted August 7, 2013 Posted August 7, 2013 It will be the best option to call them and ask particularly for your order - I have asked for mine and they told me that I will get my set for sure but after 22nd of August. Yes, I have done so and received the same 'maybe' response that others here have. My point was that Kim's explanation seems to imply that 3,000 sets have been placed on backorder because the other 17,000 have been sold. If they haven't all been sold, then why would they need to backorder those particular 3,000? They could just send some of the other remaining stock. If they haven't yet packaged all 20,000 sets, why blame the delay on damaged boxes instead of just saying all the stock hasn't been packed yet? A straight explanation instead of hints from the LA forum would be nice. Quote
PsyKater Posted August 7, 2013 Posted August 7, 2013 I got an answer from CS were they apologize. But new info: The second batch should arrive tomorrow! Let's hope they ship them fast. Quote
Burned_Alive Posted August 7, 2013 Posted August 7, 2013 My order is status "Backordered" but doesnt have any date next to it. Should it? On the bright side, my Delorean order which was backordered on the same order has just shipped... Quote
Lego Conductor Posted August 7, 2013 Posted August 7, 2013 Got it yesterday! #17345. Order online at 9pm on the 31st (midnight east coast). Box arrived in good condition, no damage from polybag. Quote
DrFrankenstein Posted August 7, 2013 Posted August 7, 2013 I got my set and the box was completely damaged from the polybag inside. Sorry to hear it. I have the same problem. Could I ask a few questions... Did you get the hot dog stand polybag (it has a bicycle part that is protruding no matter what)? Was the polybag placed at the bottom of the shipping box with the set box directly inverted on top of it with the lid down? Are you in the USA? Are you thinking of reporting this back to S@H? I didn't manage to call them today about my damaged box, but have it on my "to do" list for tomorrow... Quote
FuzzyBallz Posted August 7, 2013 Posted August 7, 2013 Sorry to hear it. I have the same problem. Could I ask a few questions... Did you get the hot dog stand polybag (it has a bicycle part that is protruding no matter what)? Was the polybag placed at the bottom of the shipping box with the set box directly inverted on top of it with the lid down? Are you in the USA? Are you thinking of reporting this back to S@H? I didn't manage to call them today about my damaged box, but have it on my "to do" list for tomorrow... They placed the hotdog cart polybag on the corner underneath the 41999. There's visible indentation on the box. I just went meh, not really a box guy unless the box looks like it got chewed up by a wild dog. The content inside the box is packed to the edges! Glorious! Quote
Kwon Posted August 8, 2013 Posted August 8, 2013 Just one thing... Did anyone of the top 100 get their sets yet, or is mine lost in mail? I am quite worried seeing normal buyser got it already and not the winners. Me too.... My friend already got that, So I am quite worried too :*( Quote
legotechnicblue Posted August 8, 2013 Posted August 8, 2013 Ok can somebody please tell me what the polybags are and what damage they do? Thanks Quote
FuzzyBallz Posted August 8, 2013 Posted August 8, 2013 Ok can somebody please tell me what the polybags are and what damage they do? Thanks I don't know if other countries have this incentive, but for US LEGO shoppers, online or in store, when your purchase reaches a certain amount, you will get a free small LEGO set in a bag. This is the polybag everybody's talking about. The problem with the polybag in this case is that it's packaged together with the fancy 41999 box, which due to the weight of the box sitting on the hard edge of LEGO bricks in the poloy, creates indentation on the surface of the 41999 during transit to the buyer. Quote
legotechnicblue Posted August 8, 2013 Posted August 8, 2013 I don't know if other countries have this incentive, but for US LEGO shoppers, online or in store, when your purchase reaches a certain amount, you will get a free small LEGO set in a bag. This is the polybag everybody's talking about. The problem with the polybag in this case is that it's packaged together with the fancy 41999 box, which due to the weight of the box sitting on the hard edge of LEGO bricks in the poloy, creates indentation on the surface of the 41999 during transit to the buyer. Like the mini mech is the polybag? Or something else? Quote
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