In this scenario, you would have to ask an employee to unlock the glass door to retrieve one product at a time.

Do you think this would make your LEGO store experience better or worse?

Worse, not that I buy much LEGO at retail stores, but things behind glass are aggravating. That means you have to find someone with a key. Most of the time there is someone nearby, but there are numerous occasions at BalMart where I want to get razor head (which are now locked up) and I can't find a soul. Doing this with LEGO would be completely useless and expensive for a store. This example of razor heads being they are small, come 5 in a pack, and can reach up to $25-30/set. Nothing LEGO would be that small and cost that much that it runs a risk of being pocketed. Children usually don't think about stealing as opposed to a young adult. Besides have you ever walked down a LEGO isle? You know how much glass they'd have to put up? And what if your a mute

Edited June 4, 201410 yr by LEGO Guy Bri

Half the joy of buying Lego from a retail store is when you walk in look at all the sets and then pick a set up off the shelf and admire the box & hear that all too familiar rattle of new Lego bricks in plastic.

Too have Lego behind glass i think takes away from that experience.

A store I frequent on holiday has it's older minifigs/sets in the same sort of cases. I believe the place is endorsed by Lego as they sell exclusives and have official Lego bags. But I agree, holding a set, hearing the bricks rattle around inside, nothing beats it. Not to mention the problems of opening the case all the time.

Half the joy of buying Lego from a retail store is when you walk in look at all the sets and then pick a set up off the shelf and admire the box & hear that all too familiar rattle of new Lego bricks in plastic.

Too have Lego behind glass i think takes away from that experience.

Ah that sound:) it always reminds me of when I was a kid and "tested" my Christmas presents:)

Having Lego behind glass is just plain cruel! I agree with those above, the whole point of going there is to be able to pick up the box and be a kid again for 5 minutes. And as stated above, the risk of theft will never justify the expense.

LEGO theft is kind of unlikely. I mean yes, little sets can be stolen here and then but they are not a big loss of profit. However, videogames are quite pricey compared to small Lego sets so it makes sense to lock them down.

Agree with Dharkan (again... I seem to recall writing those very words a day or two ago). For some things it makes sense, for others... not so much. When I walk into the LEGO store on a Saturday it's generally really busy, often with kids taking the boxes to the virtual reality thing they have in the stores. Saturday is a real rarity for me to visit simply because of how busy it is. But I can't imagine how bothersome it would be for employees to take the sets out just for people to examine the back of the box, then have to put it back, and people waiting in line just to see the boxes...

If they kept the smaller sets in a more controlled area, and the video games behind glass, that would probably work a lot better.

I like picking up the boxes of sets I have absolute no intention of buying that day, if at all! I just like to have a good look at them sometimes, see the images properly and all that.

Oh the joys of the familiar rattle!

Glass would an inconvenient pain. And glass is only good for expensive small items or dangerous items. It makes sense to put a £200+ piece of jewelry behind glass as it can be easily pocketed, but I don't see anyone ever managing to pocket a death star without a member of staff noticing..!

Edited June 4, 201410 yr by Mutant Orc

The Lego Stores tend to keep the sets from the same themes together, whether they are large or small. If you start separating themes because some sets may be perceived to have the highest risk of being shoplifted, many people might not know to ask or have an idea where to look for a specific set.

In all honesty, I would think the items with the greatest risk of theft would be the build-your-own minifigures and the Pick-a-brick walls. We all know that these areas could not function if you had to have them locked up.

The Lego Stores tend to keep the sets from the same themes together, whether they are large or small. If you start separating themes because some sets may be perceived to have the highest risk of being shoplifted, many people might not know to ask or have an idea where to look for a specific set.

In all honesty, I would think the items with the greatest risk of theft would be the build-your-own minifigures and the Pick-a-brick walls. We all know that these areas could not function if you had to have them locked up.

I meant Every single shelf was behind glass fyi, not just he big ones.

The Lego store on weekends the lines for the registers span the entire length of the store.

The Four employees have a hard enough time stocking and checking people out.

I'd think the BAM/PAB would be the most likely to get stuff stolen from, but at the same time, even if small amounts did walk out I don't think it is that big of a loss to the store. All theft is bad, but the mark-up on those items are probably above and beyond what they are actually spending to make the pieces.

I think the CMF's are the high loss high damage items that are most prone to end up secured in some manner. Many retailers have already moved them to behind the counter.

As far as locking all Sets behind glass? Why? It's a customer service nightmare and increases costs to no valid reward. The official Lego stores are what are viewed as luxury stores. They do not put or keep them in locations where theft and loss is a large issue. Further, look at the design and layout of every Lego store. Most don't realize it but the products in them are already "behind glass". We just step behind the glass with them. That bright open airy feel to Lego stores? Yeah, that is intentional by design. Notice how every point in the store has an un obstructed field of view of every person and every piece of product in those stores. This makes it extremely easy for both the staff and the security cameras to keep a close eye on everything. And the friendly chatty staff who quickly bring your goods up to the counter to wait for you while shopping? Not leaving too many customers to be holding product while wandering the store. It is both a warm and friendly bit of CS, and a very clever theft deterrent as it minimizes grab and run shoplifting.

Just as many Lego sets have fascinating layers of complexity and cleverness to their build, that really reflects the depth of thought that went into them, so to do their official stores if you have an eye to look for it.

Lego stores would need to hire twice or three times as many people to retrieve sets for people!

That would take all the fun out of actually going into the LEGO store. Might as well just stay home and shop online from behind the glass of my monitor.

Worse, definitely worse. I love walking into the LEGO store and looking around. I like picking up different sets and reading the info/comic on them. If LEGO stores/retail stores became like video game stores, I really would dislike hanging out there (especially since I only get to go there occasionally since the closest one is miles and miles away). The reason being is because I hate going into video game stores, for those glass cases make it impossible to really read anything on the game about it.

To summarize, I wouldn't want that.

I do not visit the actual stores much anymore I prefer to shop online, but if Lego did put their products behind glass it would just give more people a reason to shop online instead of instore..

Where does this happen? All the video game stores I know have lots of display cases (as in empty game cases) on shelves, with the real games under the till. So you take the case to the front, and they get the game from a drawer near them.

Why would they do this?

This would be a dumb idea. It's aggravating for the customer and increases cost/time for the company/employees. And, I read an article that suggested the chances of a person buying a product once they touch it goes up dramatically - something about the person having a subconscious feeling of ownership right away. If true, glass would be hindering a lot of those experiences and, in return, a lot of potential sales. Besides, as many have already said, there's just something about the experience of feeling, shaking, and looking at a LEGO box.