talos Posted June 9, 2014 Posted June 9, 2014 This morning, I tried to log in to the Lego website, and it told me my password was incorrect. I was just using it last night and it was working fine. After several attempts, I asked for my password to be reset, and it sent me an email with the link to do that, and I did change it. Trying to log in, it let log in, and I could see my id on the page, but it wasn't really logged in, it still showed "Login" at the top. So strange. So I closed the window and tried to log in again, and it was back to telling me my password was wrong! Is this happening to anyone else? I sent an email to customer service, but think that won't get me any help. I will call, but want to see if anyone else is having a problem too. Thanks!
talos Posted June 9, 2014 Author Posted June 9, 2014 (edited) Well, experimenting, it seems to be a Mac/Firefox problem, I logged in OK using Windows/IE and Firefox. Arghh, why am I not surprised its Mac specific! LOL update...Its Mac and Firefox problem, I can use Safari and it works OK...weird.. All I wanted to do was check my VIP points! LOL Edited June 9, 2014 by talos
zux Posted June 10, 2014 Posted June 10, 2014 Well I'm experiencing same issue but on Linux. I just cannot login with Opera and FF, Chrome however works fine.
talos Posted June 11, 2014 Author Posted June 11, 2014 I got an email from tech support about the problem, and they said everything seems to be working OK to them, checking it out. I replied back explaining how it is a certain OS/browser combination causing the problem. Makes sense to me that Mac OS and Linux are related, both are having problems.
zux Posted June 11, 2014 Posted June 11, 2014 How did you get this reported? I wish to get it sorted for me too, as it used to work perfectly good enough before.
talos Posted June 11, 2014 Author Posted June 11, 2014 I sent an email through the 'contact us' page on the site, then the email 'anything else' category. Then explained the problem in the message. It took a day or so to get a reply.
donut2k Posted June 22, 2014 Posted June 22, 2014 I'm having the same problem here, I'm on a Mac and I'm not able to login using Safari nor Chrome. But it seems that Firefox is working.. did you get it sorted for all the configurations?
talos Posted July 5, 2014 Author Posted July 5, 2014 I tried Firefox again and it does work for me again too. I haven't tried Chrome. Just FF and Safari.
zux Posted July 5, 2014 Posted July 5, 2014 I have an update too. It appears everything started to work in each browser again for me. Without my input. So I blame the webpage changes.
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